General Manager - Nashville, TN

Terry Black s Barbecue LLC•Austin, TX

11h

About The Position

Black Family Hospitality is a family-owned Texas institution rooted in generations of tradition, heart, and hospitality. Since 2014, our restaurants—from Terry Black’s BBQ to Opal’s Oysters—have become celebrated icons of authentic Texas barbecue and elevated dining experiences. Each location upholds a commitment to quality, craft, and flavor that has earned recognition both locally and beyond. BFH is now expanding with an exciting new concept that blends immersive entertainment, expertly crafted cocktails, thoughtful cuisine, and experiential hospitality that goes beyond the traditional dining model. Joining our team means becoming part of a family-driven organization where craftsmanship, storytelling, and innovation converge, and where every team member helps shape the legacy ahead. Family. Flavor. Legacy. The General Manager is responsible for the overall leadership, operational performance, and financial results of a three-concept hospitality venue consisting of Big Bob’s Bowling, Smoko Loco, and Glory Roll Sushi Bar. This role requires a highly capable, hands-on operator who can balance service excellence, people leadership, and disciplined execution across multiple service styles under one roof. The General Manager serves as the senior on-site leader, accountable for guest experience, team performance, cost control, compliance, and brand standards. Success in this role requires strong judgment, organizational discipline, and the ability to move fluidly between entertainment operations, casual food service, and high-end dining and beverage execution.

Requirements

5+ years of General Manager or senior leadership experience in hospitality, entertainment, or food & beverage
Proven experience managing multi-revenue-stream or multi-concept operations
Strong understanding of labor management, cost controls, and P&L accountability
Experience leading both FOH and BOH teams
High level of organization, professionalism, and decision-making ability
Comfortable working nights, weekends, and holidays as business demands

Nice To Haves

Experience with bowling, entertainment venues, or hybrid hospitality concepts
Background in bar-driven or chef-forward operations
Experience working alongside tipped culinary or bar teams
Familiarity with high-touch guest service environments

Responsibilities

Oversee daily operations across all three concepts, ensuring consistent execution and guest satisfaction
Maintain brand standards, service expectations, and operational flow across bowling, food, and beverage
Ensure facilities, equipment, and systems are maintained to company and safety standards
Act as the primary escalation point for operational issues and guest concerns
Recruit, hire, train, develop, and retain management and hourly teams
Establish clear expectations, accountability, and performance standards
Coach managers and key leaders through regular check-ins and performance reviews
Foster a culture of professionalism, hospitality, and teamwork across all concepts
Own P&L performance, including labor management, COGS, controllables, and profitability
Build and manage schedules aligned with business demand and labor targets
Monitor sales trends, operational metrics, and guest feedback to drive improvement
Support inventory controls, cash handling, and loss prevention practices
Ensure a seamless and elevated guest experience across all touchpoints
Lead by example on the floor, especially during peak periods
Resolve guest issues promptly and professionally
Maintain strong service pacing and flow between bowling, bar, and dining experiences
Coordinate operations between Big Bob’s Bowling, Smoko Loco, and Glory Roll Sushi Bar
Ensure proper communication and collaboration between culinary, bar, and service teams
Support specialty programming, events, and peak-period execution
Balance volume-driven service with high-touch hospitality where required
Ensure compliance with all local, state, and federal regulations
Maintain food safety, alcohol service, and workplace safety standards
Ensure required certifications (food handler, alcohol service, etc.) are current
Uphold cleanliness, organization, and inspection readiness at all times