General Manager

Resolute Road Hospitality•Gilbert, AZ

4d•Onsite

About The Position

The Tru by Hilton is located in Gilbert Arizona and is looking to add to our hospitality family! This hotel is adjacent to San Tan Mall Dining and Retail district, and only a short drive away from the Phoenix-Mesa Gateway Airport. If you are ready to take a step into the hospitality industry here is a perfect opportunity to start your career with one of Hiltons newest brands! At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.

Requirements

5-7 years of experience in full-service hotel operations required
Experience with branded hotel systems and standards
Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
10+ years of experience in full-service hotel operations preferred
Previous General Manager experience strongly preferred

Responsibilities

Oversee operations of housekeeping, front desk, food & beverage, sales, and maintenance
Ensure proper training of all staff, including safety and standard operating procedures
Manage HR functions including hiring, retention, and team development
Conduct regular staff meetings and promote company culture and values
Respond to guest feedback with professionalism and urgency
Monitor and improve brand satisfaction scores and guest experience metrics
Maintain operational efficiency, service quality, and standards compliance
Manage hotel inventories, purchasing, and invoice approvals
Participate in sales and revenue management efforts
Coordinate capital improvement projects and protect hotel assets
Set and achieve realistic operational goals and profitability targets
Perform other duties as assigned