General Manager - Lake Tahoe

RMC | A Destination Management Company•Reno, NV

6d•Onsite

About The Position

RMC is seeking an exceptional General Manager / Area General Manager, depending on experience, to lead its XXXX office operation and contribute to its continued growth. For over three decades, RMC has built its reputation on local presence, personal connections, and strong relationships. The GM/AGM will be the senior in-market leader responsible for integrating sales, operations, people, partnerships, financial performance, and client experience. This role offers the chance to grow a remarkable destination business while preserving the local expertise, creativity, relationships, and extraordinary service that define RMC. It is a highly visible, hands-on leadership position for an individual who believes high performance and exceptional service are complementary.

Requirements

5+ years of progressive leadership experience in destination management, hospitality, events, luxury services, or a closely related relationship-led business.
Demonstrated success leading sales and/or operations teams and delivering measurable business results.
Strong commercial instincts with experience in revenue growth, forecasting, budgeting, margin management, and P&L accountability.
Proven ability to develop people, set clear expectations, coach performance, and build high-performing teams.
Exceptional client, hotel, venue, vendor, and partner relationship-management skills.
Strong negotiation, communication, organizational, analytical, and problem-solving capabilities.
A proactive, solutions-oriented leadership style with the judgment to balance client experience, team needs, and business performance.
Comfort with Microsoft Office, CRM, cloud-based collaboration tools, and data-driven business management.
Valid driver's license and ability to travel locally and occasionally to other RMC destinations, company meetings, and industry events.
Residence in destination or within a reasonable daily commuting distance is required.

Nice To Haves

Bachelor's degree in business, hospitality, or a related field preferred, or equivalent relevant experience.

Responsibilities

Own the overall performance of the office operation, including revenue growth, operational execution, profitability, service, and team performance.
Translate RMC's company strategy into a clear local plan with measurable goals, priorities, and accountability.
Partner with regional and executive leadership on forecasting, budgeting, margin, profitability, and business performance.
Identify opportunities to strengthen the business, improve results, and expand RMC's presence across the destination’s luxury meetings and events market.
Lead and support the local sales team in building pipeline, improving conversion, growing existing relationships, and winning new business.
Be personally engaged in the market's most important client, hotel, venue, vendor, and community relationships.
Develop strategic partnerships that deepen RMC's local connectivity and create opportunities for clients that others cannot easily replicate.
Represent RMC in the market and industry with professionalism, warmth, credibility, and a genuine service mindset.
Lead the local operations team in delivering exceptional programs safely, creatively, consistently, and profitably.
Create strong alignment between sales and operations, so promises made during the sales process are delivered seamlessly in execution.
Maintain high standards for planning, staffing, vendor management, program execution, and financial discipline.
Stay close enough to the work to understand what clients and teams need, stepping in personally when leadership or problem-solving is required.
Coach, develop, and inspire local sales and operations leaders while building a strong leadership bench for the future.
Create an environment where people take ownership, solve problems, collaborate, and hold themselves and one another accountable.
Protect and strengthen RMC's relationship-first, service-driven culture as the destination grows.
Celebrate great work, address performance gaps directly and constructively, and help talented people become even better.