General Manager

HRI Hospitality•Pittsburgh, PA

3d•Onsite

About The Position

The Hotel General Manager is responsible for overseeing all hotel operations to ensure exceptional guest experiences, operational efficiency, and financial performance. This role leads all department heads, drives revenue strategies, maintains brand standards, and fosters a positive culture that supports employee engagement and service excellence. The ideal candidate is a proactive leader with strong business acumen and a passion for hospitality.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred. Equivalent experience in hotel management will be considered.
Minimum of 3–5 years of hotel management experience, preferably as a General Manager or Assistant General Manager.
Proven track record of successfully managing hotel operations and leading teams.
Experience with financial reporting, budgeting, P&L management, and revenue strategies.
Strong leadership, decision-making, and team-building abilities.
Excellent communication and interpersonal skills.
Knowledge of hotel operations, revenue management, budgeting, and forecasting.
Ability to analyze financial reports and implement strategic action plans.
Proficiency with hotel PMS, RMS, and Microsoft Office Suite.
Strong problem-solving skills and the ability to remain composed under pressure.
Ability to handle complex guest or employee issues with professionalism.
Strong organizational and time-management skills with the ability to multitask.

Nice To Haves

Brand hotel experience (Hilton, Marriott, IHG, etc.) preferred.

Responsibilities

Oversee all hotel operations, including Front Office, Housekeeping, Sales, Engineering, and F&B (if applicable).
Lead, mentor, and develop department heads and their teams.
Ensure exceptional guest satisfaction through consistent service standards.
Drive revenue and occupancy strategies in partnership with sales and revenue management.
Manage hotel financial performance, including budgeting, forecasting, and expense control.
Ensure compliance with brand standards, safety regulations, and internal policies.
Review operational and financial reports to identify trends and improvement opportunities.
Maintain strong relationships with ownership, brand representatives, vendors, and community partners.
Oversee hiring, onboarding, performance evaluations, and employee relations initiatives.
Respond professionally to guest issues and resolve escalated concerns.
Ensure property cleanliness, maintenance, and safety standards are met at all times.
Lead emergency response procedures and promote a culture of safety.