General Manager(08980) - 2881 Jones Franklin Rd

Domino's Franchise • Raleigh, NC

1d • Onsite

About The Position

The General Manager is responsible for overseeing all aspects of store operations, including leading a team of delivery drivers and customer service representatives, managing end-of-night procedures, ensuring store readiness, and maintaining operational standards. This role involves active training, staff management, inventory control, customer service, and financial oversight.

Requirements

• Ability to read and understand P&L ledger.
• Ability to speak and write clearly.
• Comprehension of using a computer-based order entry system.
• Comfortable with dispute resolution.
• Ensure vehicle used for delivery pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.

Nice To Haves

• Experience in leading a team of delivery drivers and customer service representatives.
• Experience with end-of-night bank deposits and product inventory counts.
• Experience in ensuring store readiness and operational standards.
• Experience in calculating product and ingredient needs.
• Experience in training staff.
• Experience in maintaining staffing levels and creating employee schedules.
• Experience in handling customer service and dispute resolution.
• Experience in promoting products, specials, and promotions.
• Experience in cross-training for various operational tasks.
• Experience in providing quality customer service.
• Experience in contributing to a positive team atmosphere.

Responsibilities

• Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
• Responsible for end-of-night bank deposits and nightly product inventory counts.
• Ensure the store is set up properly and ready to receive orders upon opening.
• Foster and project a sense of urgency with each and every order.
• Ensure the store is running according to Domino's Operation Evaluation Review standards.
• Oversee total store operations.
• Communicate with other managers and staff regarding any aspect that impacts business operations.
• Calculate product and ingredient needs for bi-weekly commissary and beverage delivery.
• Actively train the GMIT on all aspects of store operations.
• Maintain staffing levels that mirror the needs of the business.
• Create and maintain an employee schedule based upon labor needs.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Handle dispute resolution and ensure unhappy customers become returning customers.
• Ensure vehicles used for delivery pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
• Read and understand P&L ledgers.
• Uphold Domino's standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operating the pizza oven, and properly boxing products for delivery or carryout.
• Provide quality customer service to internal and external customers both over the phone and in person.
• Speak and write clearly and comprehend using a computer-based order entry system.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees