General Manager, The Ritz-Carlton Bacara, Santa Barbara
About The Position
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both The Ritz-Carlton and property ownership. Verifies the implementation of The Ritz-Carlton brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that The Ritz-Carlton sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of The Ritz-Carlton and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents The Ritz-Carlton in all leadership actions.
Requirements
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
Nice To Haves
- 10 or more years’ experience in a senior management position of a Four Star/Four Diamond hotel minimally.
- Ability and willingness to work flexible hours including weekends, holidays and late nights.
- Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
Responsibilities
- Develops business plans designed to maximize property customer satisfaction, profitability, and market share.
- Executes business plans designed to maximize property customer satisfaction, profitability, and market share.
- Works closely with Sales and Marketing team to develop revenue generating strategies for property.
- Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement.
- Serves as a passionate brand advocate and verifies that the intent of the brand is pulled through in the guest experience.
- Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction.
- Verifies that all employees are treated fairly, and with respect.
- Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction.
- Builds strong rapport with property owners through proactive and on-going communication.
- Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property.
- Verifies property compliance with legal, safety, operations, labor, and Ritz-Carlton brand product and service standards.
Benefits
- Access to opportunity
- Valued and celebrated unique backgrounds
- Chance to be proud of the work you do and who you work with
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
