General Manager - Hilton Short Hills

Crescent Careers•Short Hills, NJ

3d•Onsite

About The Position

Crescent Hotels & Resorts is seeking an exceptional General Manager to lead the Hilton Short Hills. At Crescent, we don’t just operate hotels—we create experiences. We are known for our commitment to excellence, innovation, and, most importantly, our people. We celebrate your career, invest in your growth, and provide a culture where you can truly shine. Why Crescent? We offer a competitive compensation package including industry-leading benefits, performance-based bonus opportunities, and a culture that values your individuality, leadership, and impact. At Crescent, you belong. We care. You can shine bright.

Requirements

Proven General Manager or senior hotel leadership experience, ideally within lifestyle or branded hotels
Strong financial and operational expertise with a track track record of driving results
Inspirational leadership style with the ability to build and motivate high-performing teams
Passion for guest experience, service excellence, and team development
Ability to thrive in a fast-paced, high-volume environment

Responsibilities

Drive overall hotel performance through strong financial acumen and operational strategy
Analyze key metrics (occupancy, ADR, revenue, GOP) and implement actions to maximize profitability
Lead the development and execution of the annual business plan, budget, and forecasts
Build, develop, and lead a high-performing leadership team
Foster a culture of accountability, engagement, and continuous improvement
Provide coaching, performance feedback, and development planning for department leaders
Partner closely with Human Resources to support associate relations and talent initiatives
Ensure consistent delivery of exceptional service and product quality
Maintain high standards across all areas of the hotel through daily property presence
Champion a guest-first mindset that drives satisfaction, loyalty, and reputation
Act as the face of the hotel—building strong relationships with clients, partners, and the local community
Support sales efforts and identify opportunities to grow market share
Maintain a strong and positive public image for both the hotel and Crescent
Provide clear, consistent communication to teams, ownership, and corporate partners
Lead with transparency and alignment across all departments
Ensure compliance with company policies, brand standards, and operational procedures