General Manager - Warehouse Operations, Life Science Division

Langham Logistics, Inc•Phoenix, AZ

30d•Hybrid

About The Position

The General Manager is responsible for upholding rigorous EH&S standards, exceptional customer service, CGMP compliance, quality, operational efficiency, and profitability by overseeing all functions within the multi-client pharmaceutical-grade logistics facility. This includes comprehensive leadership of warehouse operations, cold-chain management, receiving, storage, order fulfillment, quality assurance, distribution, and site support functions. A central responsibility of the General Manager is to uphold a culture where safety and quality are embedded in every process, and where operational discipline and documentation integrity are non-negotiable. The primary objective of the General Manager is to ensure that all pharmaceutical products and raw materials are received, stored, handled, and shipped in strict accordance with domestic and international regulatory agency and client-specific quality and regulatory requirements. This includes maintaining temperature integrity, ensuring accurate order fulfillment, executing all warehouse processes without deviation, and safeguarding product integrity at every step. The General Manager must ensure all activities meet client specifications and corporate targets for productivity, efficiency, and compliance. The General Manager partners closely with executive leadership to establish annual operational goals, budgetary plans, quality objectives, client service metrics, and continuous improvement initiatives. The role is accountable for enforcing and monitoring policies related to CGMP/GDP quality systems, EHS, security, facility engineering, and employee training, ensuring the site is always prepared for regulatory inspections and client audits. A key responsibility for this role is the effective development of personnel across all departments. The General Manager ensures that employees are trained, qualified, and performing to high standards of accuracy, compliance, and professionalism. This includes fostering a culture of ownership, continuous improvement, documentation integrity, and proactive issue identification. The General Manager is ultimately responsible for the delivery of all operational commitments for the clients supported at the facility. This includes meeting service-level expectations for storage, picking, packing, labeling, kitting, cold-chain distribution, and inventory control, while upholding the stringent quality and regulatory standards required for handling pharmaceutical and life sciences products.

Requirements

Deep understanding of cGMP/GDP principles, FDA regulations, EU GDP, DSCSA, and pharmaceutical logistics.
Strong leadership with the ability to influence, coach, and develop staff at all levels.
High commitment to quality, compliance, and accuracy.
Operational excellence mindset with experience in lean, 5S, and root cause problem-solving.
Strong communication, decision-making, and risk management capabilities.
Ability to manage competing priorities in a fast-paced environment.
Strong customer service orientation with the ability to translate client needs into compliant operational execution.
Proficiency with WMS, ERP systems, and temperature-control technologies.
Bachelor’s degree required (Supply Chain/Logistics, Life Sciences, Engineering, or related field).
10+ years of progressive leadership experience in highly regulated supply chain environment.
5+ years in a cGMP/GDP-regulated pharmaceutical or life sciences environment.
Experience managing cold-chain operations, quality systems, regulatory agency and client audits.
Experience managing P&L, labor cost optimization, CapEx projects and high-value inventory.

Nice To Haves

Lean Six Sigma certification preferred.
Other certifications as required by regulatory bodies preferred.

Responsibilities

Uphold rigorous EH&S standards, exceptional customer service, CGMP compliance, quality, operational efficiency, and profitability.
Oversee all functions within the multi-client pharmaceutical-grade logistics facility, including warehouse operations, cold-chain management, receiving, storage, order fulfillment, quality assurance, distribution, and site support.
Maintain a culture where safety and quality are embedded in every process, and where operational discipline and documentation integrity are non-negotiable.
Ensure all pharmaceutical products and raw materials are received, stored, handled, and shipped in strict accordance with domestic and international regulatory agency and client-specific quality and regulatory requirements.
Maintain temperature integrity, ensure accurate order fulfillment, execute all warehouse processes without deviation, and safeguard product integrity.
Ensure all activities meet client specifications and corporate targets for productivity, efficiency, and compliance.
Partner with executive leadership to establish annual operational goals, budgetary plans, quality objectives, client service metrics, and continuous improvement initiatives.
Enforce and monitor policies related to CGMP/GDP quality systems, EHS, security, facility engineering, and employee training.
Ensure the site is always prepared for regulatory inspections and client audits.
Effectively develop personnel across all departments, ensuring employees are trained, qualified, and performing to high standards.
Foster a culture of ownership, continuous improvement, documentation integrity, and proactive issue identification.
Deliver all operational commitments for the clients supported at the facility, including meeting service-level expectations for storage, picking, packing, labeling, kitting, cold-chain distribution, and inventory control.
Manage competing priorities in a fast-paced environment.
Translate client needs into compliant operational execution.
Manage P&L, labor cost optimization, CapEx projects and high-value inventory.
Initiate, track, and complete all required certifications and documentation for each customer.