General Manager VitalRecords - Mon–Fri 8:00 AM – 5:00 PM

VRC Companies Careers • Memphis, TN

11d • Onsite

About The Position

The General Manager (“GM”) responsibilities include but are not limited to implementing quality concepts throughout the operational processes to make continuous improvements; supervising warehouse/vault operations and delivery service; ensuring proper staffing to meet customer’s demands and utilizes employees’ strengths to provide the best possible service for all customers; supervises operational personnel; and maintains equipment and facility to achieve optimal performance.

Requirements

• Eighteen (18) years of age.
• Valid driver’s license with clean MVR and clean background check.
• College degree.
• Supervisory experience (3-5 years desired) with demonstrated ability to manage and motivate others.
• Strong financial acumen.
• Experience in B2B service industry work environment.
• Problem solving skills to solve people and process challenges.
• Detail oriented work style to identify discrepancies.
• Organizational skills to meet critical deadlines and schedule resources.
• Willing to take responsibility for daily operations after hours or unscheduled workdays.
• Willing and able to do physical work when necessary.
• A commitment to be a key leader in a disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment.

Nice To Haves

• P&L experience preferred.

Responsibilities

• Implementing quality concepts throughout the operational processes to make continuous improvements.
• Supervising warehouse/vault operations and delivery service.
• Ensuring proper staffing to meet customer’s demands and utilizes employees’ strengths to provide the best possible service for all customers.
• Supervising operational personnel.
• Maintaining equipment and facility to achieve optimal performance.
• Interviewing and screening job candidates to select the best possible person for the job.
• Completing the hiring process, training, evaluating, supervising and rewarding personnel to develop employees to their fullest potential.
• Training personnel on security and fire safety procedures and enforcing attendance and other personnel policies.
• Ensuring proper staffing during vacation, holiday, and absentee occurrences.
• Communicating by use of meetings and written communications so all operational shifts are kept informed.
• Participating fully in all facets of the Company’s quality program, including development and training.
• Monitoring, tracking, and setting goals for critical operational areas (i.e., On-time deliveries, driver productivity, warehouse/vault productivity, warehouse/vault paperwork accuracy, driver response time) within the operation.
• Communicating/charting measurable performance goals and results and working towards continuous improvements.
• Monitoring driver efficiency and fuel usage and observing stops and idle times while route is in process via vehicle GPS system.
• Managing vehicle maintenance, vehicle cleanliness, preventative maintenance scheduling, tracking and controlling required expenses.
• Managing the maintenance of the warehouse/vault appearance according to cleanliness and orderliness standards in addition to warehouse/vault security, key fob, alarm code and door lock changes.
• Controlling repairs and making replacement orders.
• Managing fuel card use, and check-in/check-out procedures.
• Maintaining scanners and related equipment, and properly maintaining and controlling the use of currently available rack space and evaluating the need for additional rack.
• Ensuring daily warehouse/vault operations warranting accuracy of what is stored and timeliness of deliveries.
• Auditing daily paperwork, overseeing and reconciling daily warehouse/vault inventories of critical accounts.
• Identifying, scheduling, supervising and conducting bay audits as prescribed by management.
• Identifying, scheduling and supervising the performance of bay consolidations to achieve management goals.
• Verifying and monitoring warehouse map and auditing for accuracy.
• Providing courteous and attentive treatment of all customers’ needs by presenting a professional and positive image when interacting with customers in person and over phone.
• Handling/coordinating special requests and resolving customer problems: disaster recovery drills, large customer problems.
• Updating and distributing delivery schedules.
• Ensuring all compliance requirements/tasks related to all operational functions of the facility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager