General Manager, Transformer Field Services (East)

RESA Power•Atlanta, OH

3h•$161,000 - $190,000•Remote

About The Position

The General Manager is responsible for the operational integrity of their assigned location and exceeding their assigned budget by generating profitable revenue growth through the development of new business, customer retention, and product offering expansion to the existing customer base. This position is responsible for overall performance, including sales, operations, and P/L results. Pre-sale duties include ensuring ongoing face-to-face, quality customer sales calls to build relationships with key stakeholders and generating revenue opportunities across all product lines. This involves preparing action plans, customized presentations or proposals, and performing research and analysis to improve hit rate and coordination across the company to meet customer demand. Post-sale duties include ensuring field service personnel and equipment are scheduled effectively, operational and performing as planned, executing to the assigned budget, and receiving change orders as applicable. The GM also responds to internal and external customer concerns or problems, determines corrective actions, and ensures appropriate response and/or that personnel meet commitments as assigned. The GM is responsible for leading their team with the core cultural competencies of RESA and operating with a One RESA mindset. This position is also responsible for financial and operational reporting.

Requirements

Bachelor’s degree in related field or equivalent experience and ten years of experience in an operations role in the Electrical Services Industry
Proven leadership experience using a servant leadership mindset
Proven track record of exceeding budgets and hitting forecasts
Proven team management skills that deliver customer satisfaction and strong company culture
HSEQ, DOT, OSHA compliance and conformance that delivered an excellent safety record
Demonstrated Project Management skills
Eagerness for financial and operational success and integrity
Strong sales skills. Ability to navigate through complex sales and able to sell value over price
Competent with Microsoft Office Suite (Word, Power Point, Excel, Outlook)
Ability to coordinate multiple group efforts within the company to achieve objectives
Excellent communication skills, organizational skills (coordinate multiple group efforts with the company to achieve results) and problem-solving skills.
Ability to identify, recommend and implement process improvement.

Nice To Haves

Experience working with Unions a plus.
Demonstrated ability to manage a remote team desirable

Responsibilities

Responsible for direct oversight of the day-to-day operations of assigned location(s). Provide solutions to local business topics (business growth, Customer concerns, employee question/concerns, facility issues, etc.)
Responsible for hiring and training for direct reports. Conduct interviews, complete job reviews, and act as a mentor for direct reports. Set and review professional development goals for direct reports. Ensure staff is motivated and productive.
In partnership with assigned Sr. Management, responsible for setting business strategy and goals for growth.
Able to estimate and quote projects and jobs for customers that meet customer and company expectations.
Cultivate and maintain relationships with internal customers, external customers, and vendors.
Responsible for ensuring month end activities are complete; ensuring reports are submitted as per company schedule.
Responsible for location budget and optimizing expenses; responsible for managing location P&L to company expectations.
Provide leadership to ensure that projects are within scope, schedule, budget, quality, etc.
Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals.
Work with assigned Sr. Management to ensure continuous improvement and strategic business initiatives are developed and implemented.
Participates in Management meetings regarding the business and facilitates meeting with employees to give direction, distribute company information, etc.
Prepare variety of reports-management reports, weekly scheduling reports.
Other duties as assigned.