General Manager-Thermal Springs + Wellness

CASCADA PDX LLC•Portland, OR

1d•Onsite

About The Position

CASCADA is seeking a highly skilled and motivated General Manager, Thermal Springs + Wellness to manage the day-to-day operations of our Thermal Springs facility and spa. This role reports to the Managing Director and will be responsible for meeting financial goals, leading staff development, and serving as the liaison between various departments within the organization. The General Manager, Thermal Springs + Wellness will play a key role in developing a team capable of sustaining high standards of hospitality and professionalism, motivating and leading staff to exceed guest expectations and ensure overall success. This role will be a liaison to both our members and the public at large.

Requirements

Highly skilled and motivated
Reports to the Managing Director
Responsible for meeting financial goals
Responsible for leading staff development
Serve as the liaison between various departments
Develop a team capable of sustaining high standards of hospitality and professionalism
Motivate and lead staff to exceed guest expectations
Ensure overall success
Liaison to both members and the public
Oversee all Thermal Springs, Spa + Fitness operations
Develop and monitor financial strategies
Increase revenues while controlling operating expenses
Monitor annual budget and forecasts
Review monthly financial statements
Implement inventory management and purchasing procedures
Monitor and adjust staffing levels
Monitor spa service appointments
Monitor operational expenses
Maximize spa profitability
Assist with screening and selection of qualified spa candidates
Communicate performance expectations
Provide ongoing feedback and mentoring
Conduct official performance reviews
Prepare work schedules
Provide coaching and counseling
Achieve performance objectives
Reach fullest potential
Develop and enforce standard operating systems
Coordinate new hires
Coordinate continuing training programs
Ensure facility is maintained to high spa standards
Work in partnership with Directors of Facilities and Housekeeping
Ensure spaces remain clean and in excellent working order
Strategically and proactively develop programs
Increase revenue-generating opportunities
Enhance guest experience
Increase repeat guest base
Create Wellness and Fitness experiences
Establish beneficial partnerships with vendors
Competitive pricing
Technical support
Training programs
Co-op promotions
Executive Committee member
Direct and manage all Thermal Springs, Spa and Fitness operations
Guest services
Membership sales and relations
Programming
Revenue generation
Inventory management
Cost control
Implement and maintain budgets and forecasts
Build compliance policies and procedures
Monitor performance
Provide leadership through training, coaching, and recognition
Resolve guest issues promptly
Ensure guest satisfaction
Ensure all team members are fully trained in service recovery plans
Monitor guest feedback
Ensure appropriate follow-up
Maintain a safe, secure, and welcoming environment
Recruit, interview, hire, and train staff
Ensure adequate coverage and service levels
Conduct regular staff meetings
Conduct training workshops
Conduct evaluations
Supervise and motivate staff
Ensure staff are knowledgeable about spa products, services, and policies
Develop a positive work environment
Utilize up-selling techniques
Promote retail items
Develop and implement retail sales plans
Establish service and retail goals for staff
Develop and manage inventory control systems
Ensure appropriate levels of spa equipment and supplies
Provide regular financial reports
Implement cost-effective measures
Ensure efficient scheduling
Stay within budgetary guidelines

Responsibilities

Oversee all Thermal Springs, Spa + Fitness operations, ensuring the highest standards.
Develop and monitor financial strategies to increase revenues while controlling operating expenses.
Monitor annual budget and forecasts, reviewing monthly financial statements.
Implement inventory management and purchasing procedures.
Monitor and adjust staffing levels, spa service appointments and operational expenses to maximize spa profitability.
Assist with the screening and selection of all qualified spa candidates.
Communicate performance expectations, provide Associates with ongoing feedback, mentoring, and conduct official performance reviews.
Prepare work schedules for all teams to ensure team satisfaction and cohesion.
Provide Associates with coaching and counseling as needed to achieve performance objectives and reach their fullest potential.
Develop and enforce standard operating systems.
Coordinate new hires and continuing training programs.
Ensure the facility is maintained to high spa standards.
Partner with Directors of Facilities and Housekeeping to ensure all spaces within the Thermal Springs, Spa, and Fitness areas remain clean and in excellent working order.
Strategically and proactively develop programs to increase revenue-generating opportunities, enhance the guest experience, and increase the repeat guest base.
Create Wellness and Fitness experiences that align with guest interests and ability levels.
Establish beneficial partnerships with all product, equipment, and supply vendors that include competitive pricing, technical support, training programs, and co-op promotions.
Direct and manage all Thermal Springs, Spa and Fitness operations, including guest services, membership sales and relations, programming, revenue generation, inventory management, and cost control.
Implement and maintain budgets and forecasts, ensuring financial goals are met.
Build all compliance policies and procedures in partnership with the Director of People + Culture and Managing Director, and monitor performance.
Provide leadership through training, coaching, and recognition of team members, developing a team capable of sustaining high standards of hospitality and professionalism.
Resolve guest issues promptly and ensure satisfaction.
Ensure all team members are fully trained in service recovery plans.
Monitor guest feedback and ensure appropriate follow-up through comment cards and other techniques.
Maintain a safe, secure, and welcoming environment for all guests.
Recruit, interview, hire, and train staff, ensuring adequate coverage and service levels.
Conduct regular staff meetings, training workshops, and evaluations to maintain high service standards.
Supervise and motivate staff, ensuring they are knowledgeable about spa products, services, and policies.
Develop a positive work environment through effective communication, feedback, and recognition.
Utilize up-selling techniques to increase sales and promote retail items.
Develop and implement retail sales plans, establishing service and retail goals for staff.
Develop and manage inventory control systems and ensure appropriate levels of spa equipment and supplies.
Provide regular financial reports to the Managing Director for sales and performance tracking.
Implement cost-effective measures and ensure efficient scheduling to stay within budgetary guidelines.
Perform other tasks as needed to support the facility’s operations and ensure overall success.