General Manager Svcs/Ops

CNA Insurance • Wyomissing, PA

18h • Hybrid

About The Position

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our Candidate Guide. Manages and coordinates operations and/or customer service activities for the functional area ensuring effective delivery of service to all levels of internal and external customers.

Requirements

• Knowledge of the insurance industry as well as an understanding of the company's products, stays informed on relevant insurance industry trends.
• Ability to effectively lead and motivate others in accomplishing established goals, builds a competitive organization by attracting, managing, developing and retaining the talent needed to win.
• Ability to develop clear business plans aligned with business strategy.
• Excellent analytical and problem solving skills, uses metrics and information analysis, accesses technology resources as needed.
• Strong project management, organizing and planning skills.
• Strong communication and presentation skills both verbal and written.
• In-depth knowledge of the organization's strategies, goals, functions, and responsibilities.
• Knowledge of business process re-engineering, with the ability to recognize and implement best practices.
• Ability to drive strategy and implement innovative solutions to outperform the competition and drive top and bottom line growth.
• Ability to implement systems, processes and procedures that improve the customer experience and result in profitable growth.
• Ability to travel to field locations as necessary.
• Value driven to provide superior solutions to internal and/or external customers.
• Acts with a sense of urgency to advance priorities of the organization.
• Helps other to excel through collaboration and building strong relationships.
• Thinks creatively and uses diverse ideas to solve problems.
• Raises expectations of self and others by continuously learning and broadening industry and technical skills.
• Bachelor's Degree or equivalent work experience.
• Typically a minimum of 8 years experience in a specific function or field of expertise, including 5 years management experience.

Responsibilities

• Manages the work activities and has full management accountability for the performance and development of subordinate staff in accordance with corporate strategic direction.
• Sets direction and establishes performance goals including stretch goals and communicates progress, addressing issues that impact service provided by the teams.
• Through collaboration with others, establishes and maintains strong working relationships with internal and external customers and assists subordinates in resolving high visibility problem cases or issues.
• Acts with a sense of urgency and takes accountability for resolving issues.
• Generates ideas for process and technology improvements within and across businesses and implements change.
• Prepares high level cost benefit analysis.
• Focuses on increased responsiveness, resolving issues and continuously raising the quality of work.
• Makes decisions utilizing data management tools and key metrics to ensure business alignment and commitment and growth objectives are met.
• Participates in the development of, annual plans including budgets, forecasts, workforce and business continuity plans.
• Manages and monitors performance against plan.
• Responsible for staying up to date on trends and developments within functional area of expertise as well as the insurance industry.
• May be responsible for facilitation and coordination of training initiatives.

Benefits

• comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Director