General Manager, Strategic Accounts
About The Position
High-stakes leadership role requiring a mix of operational precision and complex pharmaceutical relationship management. This position is responsible for the P&L and growth of accounts involving high value and service, where compliance and reliability are non-negotiable, as well as success of key performance indicators in conjunctions with warehouse general managers. The GM oversees the commercial health and operational alignment for enterprise-level life sciences customers (e.g., Pharma, Biotech, MedTech). You lead the strategy to integrate cold-chain logistics and regulatory-grade warehousing into a seamless, high-growth account loop through your strategic account managers and close relationship with warehouse general managers and business development.
Requirements
- Basic understanding of Warehouse Management Systems (WMS)
- Exposure to Transportation Management Systems (TMS)
- Microsoft Office / M365 proficiency
- Strong customer service foundation and professionalism
- Bachelor’s degree required
- 10+ years in Senior Account Management or General Management, with at least 5 years specifically in the Life Sciences/Healthcare vertical.
- Expertise in CRMs, advanced WMS platforms, and familiar with Life Sciences regulatory frameworks (FDA, EMA).
Nice To Haves
- SAP or S/4HANA
- MBA or Master’s in Healthcare/Logistics highly preferred.
Responsibilities
- Develop multi-year strategic account plans specifically for high-value pharma and medical device portfolios.
- Identify opportunities for value-added services and existing business growth that supports our strategy for business development
- Ensure all account activities align with GDP (Good Distribution Practice) and cGMP standards.
- Partner with Quality Assurance (QA) to manage customer experience and visibility to all reported issues, audits and CARS.
- Partner with Operations Manager and Warehouse General Managers to create a clear and collaborative solution
- Drive real-time visibility and data integrity initiatives, enabling clients to have confidence in our data.
- Manage a cross-functional team of account managers and Customer Success specialists.
- Coordinate with Warehouse GMs to effectively and strategically communicate customers’ needs
- Working with Business Development for Quarterly and Annual Business Reviews
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What This Job Offers
Job Type
Full-time
Career Level
Manager
