General Manager - Store - XtraMart

Global Partners LP•Germantown, NY

13d•$62,353 - $82,462•Onsite

About The Position

Our General Manager is responsible for the management of the ongoing day to day operations of the store, while adhering to Company policies and procedures; direct supervision of staff; maximizing store profits and ensuring a high level of customer service and store appearance. At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value. Your Role, Your Impact Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team. Responsible for guest and associate satisfaction, exceeding brand standards and managing the stores profitability. Select, develop and effectively lead a highly engaged team. Cultivate a positive shopping experience for all guests. Respond to guest complaints or inquiries. Solicit guest feedback, input, and information from various sources. Review information and create a plan to consistently meet the expectations of all guests. Responsible for staffing the store appropriately to cover the guest and business demands of a 24/7 business. Proactively identify hiring needs across the store. Allocate resources, delegate work, and effectively manage time through efficient scheduling and usage of labor hours. Conduct all aspects of management training. Overseeing and monitor the training of all associates to ensure proficiency of skills and job safety is taught. Create and sustain an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect while promoting a productive, engaged team environment. Value store associates through celebration and recognition. Support the development of associates and store management team through appropriate talent management processes (e.g., performance management, development plans, career conversations, development opportunities). Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions. Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices and programs. Adhere to work designs and implement improvement actions across the store. Manage all safety programs and ensure proper execution and compliance. Report and document all guest and associate incidences in the appropriate time frame. Ensure compliance to all federal and local laws and to all company policies and procedures. Responsible for leading change initiatives, championing programs and educating associates on the reason and need for change. Ensure programs are executed according to design, integrated and sustained. Accountable to meet or exceed key performance metric targets/projections; deliver budgeted merchandise gross profit by executing the merchandise plan. Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability. Monitors shift cash handling and inventory. Assists in investigations of shortages/overages with Assets Protection and Human Resources. Manage financial plans for the store by reviewing and interpreting financial reports and take appropriate action as required to achieve goals. Ensure execution of all plans. Analyze income statement and utilize reports to ensure store’s profitability. Manage inventory to maximize sales, control costs and reduce waste; proactively recognize trends across the store. Manage cash management procedures including bank deposits and change orders. Competition surveys. Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues. Build relationships with community partners to connect the store with its community. Other duties as assigned.

Requirements

Must be available to work flexible hours that may include day, nights, weekends and or holidays.
Must have reliable transportation and a valid driver's license.
Experience selecting, training, and managing staff.
Experience with labor allocation, sales building, scheduling, and managing expenses.
Experience coaching and developing team members through proper leadership skills.
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching: horizontally, above the shoulder and below the waist, grasping firmly, pushing buttons, bending, crouching, kneeling, squatting, and stooping.
Must be able to lift and carry up to 50 lbs.
High School Diploma or Equivalent.

Nice To Haves

Leadership experience in a fast-paced retail, food service or fuel environment preferred.

Responsibilities

Manage the ongoing day to day operations of the store, adhering to Company policies and procedures.
Directly supervise staff.
Maximize store profits.
Ensure a high level of customer service and store appearance.
Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team.
Ensure guest and associate satisfaction, exceeding brand standards and managing the store's profitability.
Select, develop and effectively lead a highly engaged team.
Cultivate a positive shopping experience for all guests, responding to complaints or inquiries and soliciting feedback.
Staff the store appropriately for a 24/7 business and proactively identify hiring needs.
Allocate resources, delegate work, and manage time through efficient scheduling and labor hour usage.
Conduct management training and oversee associate training for skill proficiency and job safety.
Create and sustain an inclusive store atmosphere, promoting mutual understanding and respect.
Value store associates through celebration and recognition.
Support the development of associates and the store management team through talent management processes.
Provide overall direction and support for the team, monitoring and assessing individual work, providing feedback, coaching, and completing performance appraisals.
Ensure store conditions meet or exceed standards for safety, service, and operational efficiency.
Adhere to work designs and implement improvement actions, managing all safety programs.
Report and document guest and associate incidents in a timely manner, ensuring compliance with laws and company policies.
Lead change initiatives and educate associates on the reasons and need for change.
Meet or exceed key performance metric targets and deliver budgeted merchandise gross profit.
Maintain awareness of store-level and organizational financial performance trends.
Monitor shift cash handling and inventory, assisting in investigations of shortages/overages.
Manage financial plans for the store by reviewing and interpreting financial reports.
Analyze income statements and utilize reports to ensure store profitability.
Manage inventory to maximize sales, control costs, and reduce waste.
Manage cash management procedures, including bank deposits and change orders.
Conduct competition surveys.
Analyze results and trends from audits and take appropriate action.
Build relationships with community partners.