General Manager - Sportsbook

Mohegan Sun•Montville, CT

1d•Onsite

About The Position

This position is responsible for managing all daily retail operations in the Sportsbook in conjunction with property management on staffing, while working directly with Mohegan Sun’s Sportsbook partner to manage ongoing business operations. The Sportsbook General Manager will be responsible for leading the Sportsbook team in order to ensure high levels of customer service are provided, business goals are achieved as well as exceed targets.

Requirements

Bachelor’s degree in Finance or Business-related area with four years of managerial experience in a Sportsbook operation or another heavily regulated gaming entity
Associates’ degree in Finance of Business-related area with six years of managerial experience in a Sportsbook operation or another heavily regulated gaming entity
Ability to work independently in a fast-paced environment to drive both strategy and execution
Strong collaboration and project management skills
Excellent organizational and multi-tasking skills
Excellent problem-solving skills
Excellent written and verbal communication skills
Proficient in Word, Excel and Outlook
In lieu of a Degree and previously mentioned experience, eight years of managerial experience in a Sportsbook operation or another heavily regulated gaming entity
Must complete all appropriate Human Resources Manager Training courses
Understanding of Mohegan Sun Time & Attendance system and Manager Self Service systems
Must be able to work in a casino environment with potential exposure to second-hand smoke
Must be able to stand for extended periods of time
Must be able to lift up to 20 lbs.
Must be able to work various shifts and flexible hours

Nice To Haves

Experience in sports or online gaming highly desired
Knowledge of Mohegan Sun corporate and department policies and procedures
Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Responsibilities

Manages and leads a diligent and professional staff for the Sportsbook
Directs, plans and oversees the operations of the outlet including guest and employee satisfaction, marketing, financial performance, sales and revenue generation
Reviews financial reports in detail and identify key business and operational findings
Maintains confidentiality of guest information and pertinent departmental data
Maintains positive guest relations at all times by resolving guest complaints to ensure guest satisfaction
Manages change and initiatives introduction within the area
Collaborates with senior commercial teams on marketing efforts
Delegates key operational issues to team members with corresponding initiatives and actions
Leads Sportsbook team members to facilitate guest education and engagement
Safeguards that our license is protected to the best of your ability by responding immediately to any licensing concerns
Works closely with Mohegan Sun’s and Sportsbook partner’s HR and Operations to ensure appropriate training and staffing of Sportsbook personnel
Addresses employee relations in a timely fashion and necessary actions are taken to adhere to company policies and procedures
Maintains accuracy of promotional offers, digital content management, and event calendar to ensure operational structure
Supports the senior commercial team in managing on-site events, initiatives and promotions
Remains highly visible and interfaces with guests on a regular basis to obtain feedback on quality, service levels and overall satisfaction
Evaluates monthly performance, present key findings to partners and Senior Leadership, and make recommendations for operational improvement.
Builds rapport, commitment and loyalty with customers and associates
Investigates and responds to all specific customer complaints
Responsible for discipline in accordance to company policies and procedures
Performs other related duties as assigned