Restaurant General Manager @ DraftKings Sportsbook

TPC Network•Scottsdale, AZ

1d•Onsite

About The Position

Home of the largest-attended tournament in the world, the fan-favorite WM Phoenix Open, TPC Scottsdale is a masterful blend of challenge and playability – compelling the sport’s top players and recreational golfers alike. Set in the rugged Sonoran Desert and surrounded by the stunning McDowell Mountains, TPC Scottsdale boasts two championship courses for players to enjoy – the world famous Stadium Course and the stunning Champions Course. As Arizona’s only PGA TOUR property, you'll experience the standards of quality and service normally reserved for the TOUR professionals. Tee up your career as a part of our team with the TPC Network! Ensure that the daily operation of the food and beverage department achieves established goals and objectives in sales, profitability and member/guest and employee satisfaction levels. The DraftKings Sportsbook at TPC Scottsdale, which opened in Fall 2023, is a unique entertainment venue that features premier food and beverage experiences and sports betting all under one roof. The Sportsbook includes 12,000 square feet of interior space, 6,000 square feet of patio space, over 3,600 square feet of video walls and screens, 400 seats (combined interior and exterior), private cabanas and VIP spaces, and the ability to host special events and private functions. The DraftKings Sportsbook at TPC Scottsdale is currently seeking a Restaurant General Manager to provide the vision, leadership and strategy to inspire our food and beverage team to deliver creative food and beverage experiences, exceptional service and to drive financial success. The Restaurant General Manager will lead direct all restaurant functions including hiring and training all food and beverage positions (100+), food and beverage programming, and all restaurant/operational systems. The General Manager will oversee the day-to-day restaurant and bar operations, have P&L ownership, analyze and report on financial data, establish goals and initiatives, and conduct on-site staff training. This leader will be responsible for driving customer service, team member engagement, and revenue.

Requirements

At least 10 years in a managerial role or higher
Previous experience managing at least 40 direct/indirect reports
Bachelor's degree in a related field or equivalent education/experience
Excellent written and oral communication skills
Proficient in Microsoft Office Suite (Excel, Publisher, PowerPoint)
Experience in performance risk analysis, issue management, and change management
Passion for creating an exceptional customer experience
Ability to excel in a fast-paced work environment with limited supervision
Proven ability to successfully manage third-party and customer relationships
Thorough knowledge of general business administration practices, safe food handling, and state liquor laws

Responsibilities

Responsible for the hiring, training, and proficiency of employees in the Food & Beverage Department
Plan for and schedule manpower, equipment, and supply requirements for the Food and Beverage Department and maintain accountability for the cost, utilization, and performance of employees and equipment
Verify the accuracy of all guest charges to ensure proper accounting This may include verifying names and/or signatures as well as include obtaining authorization codes on any credit card charges
Maintain control of employee uniforms, ensuring that employee wear uniforms and name tags, and that uniforms are kept in proper condition, clean and are readily available at all times to employees
Implement and operate within all guidelines, policies, procedures, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc., and implement the PGA TOUR Golf Course Properties mandatory standards of operations as they relate to Food & Beverage Operations
Maintain responsibility for kitchen and loading dock cleanliness, organization, sanitation and preventative equipment maintenance procedures and standards.
Assume responsibility for and assist in the cleanliness and proper set-up of dining areas, meeting and banquet rooms, and bar/cocktail lounges, and check maintenance of all equipment in these areas
Sell special events, private functions, VIP spaces, meeting with potential clients, show facilities and assist in planning as needed, maintain current client files, banquet promotional materials, banquet event orders, deposits and billings
Ensure quantity levels of food and beverage products and maintain quality standards in production
Develop and maintain the marketing and promotional programs as they relate to the Food & Beverage Department
Assume responsibility as the manager/supervisor on the floor (front-of-house) during all meal periods ensuring food and service standards are maintained
Verify the accuracy of prices, State and Federal taxes, tips, and other charges on all guest checks and accurately operate the Point of Sale System as outlined in the Operating Procedures Manual
Ensure compliance with operating guidelines as it relates to the R.A.M. or Tips programs, as well as operating within all State and Federal laws, rules and regulations, relating to the Alcohol, Cigarette, and Tobacco Division
Establish, implement and maintain internal controls for the department.
Assist in the development of the Annual Food & Beverage Budget/Plan, and manage by that budget/plan
Implement and monitor internal financial controls for the Food & Beverage Department including payroll policies, procedures, and controls, with an emphasis on utilizing the Kronos system to manage labor costs
Maintain purchase order system, par-stock levels on food and beverage inventories and implement and monitor ordering and receiving program to ensure proper quantity and price on all purchases
Responsible for sales, expenses, and profit goals as outlined in the Food & Beverage Operating Plan/Budget
Special projects or other duties as assigned