General Manager, Spire Bar/Wright Bar

Pyramid Global Hospitality•Phoenix, AZ

3d•Onsite

About The Position

The Arizona Biltmore is seeking an experienced General Manager to oversee Wright's Bar and Spire Bar, two distinct luxury food and beverage outlets. This multi-outlet leadership position is responsible for financial performance, daily operations, beverage programming, service standards, and the development of management and service teams across both venues.

Requirements

Minimum 5+ years in bar or hospitality management, preferably in a resort or high-volume setting.

Nice To Haves

Bachelor’s degree in hospitality management, business, or a related field

Responsibilities

Oversee daily operations of the bars, ensuring seamless and efficient execution.
Maintain high standards of food quality, service, cleanliness, and overall guest experience.
Collaborate with the Executive Chef to develop seasonal menus, optimize kitchen operations, and maintain food cost control.
Create cocktails that fit the theme of the outlet
Monitor the outlets, ensuring timely and accurate order fulfillment with attention to presentation and guest preferences.
Ensure compliance with health, safety, and food handling regulations.
Implement and maintain standard operating procedures (SOPs) for service efficiency and consistency.
Develop and manage budgets, revenue goals, and cost-control measures.
Monitor financial performance, analyze reports, and implement strategies to improve profitability.
Oversee pricing strategies, menu engineering, and promotional events to drive sales.
Manage labor costs, staff scheduling, and productivity.
Recruit, train, and lead a team of outlet servers, bartenders, and support staff.
Foster a positive, professional, and guest-focused work environment.
Conduct regular staff training on service standards, upselling techniques, and guest engagement.
Perform performance evaluations and provide ongoing coaching and mentorship.
Ensure an elevated and seamless experience for guests, in the outlets
Handle guest inquiries, feedback, and service recovery in a professional and timely manner.
Work closely with the front office and concierge teams to accommodate VIP requests, special dietary needs, and personalized experiences.
Monitor guest satisfaction metrics and implement strategies to enhance service quality.
Conduct table touches with all guests going through the outlets to ensure satisfaction. Maintain constant floor presence during peak and need times.
Assist in any other Outlet based on Operation needs and as assigned by Management
Collaborate with the marketing team to create and promote events, seasonal offerings, and seasonal specials.
Analyze market trends and guest preferences to enhance their experiences.
Utilize guest engagement tools, loyalty programs, and social media to drive revenue.