General Manager - RV

TJO 10 X 10 MANAGEMENT, L.P.•Mount Gilead, OH

10d•Onsite

About The Position

The General Manager is the on-site leader responsible for all facets of operations at PARK RESORT NAME, ensuring exceptional guest experiences, strong team culture, and consistent financial performance. This role champions Great Escapes RV Resorts’ ESCAPE values—Excellence, Safety, Communication, Accountability, Patience, and Enthusiasm—in every interaction, decision, and initiative. The General Manager sets the tone for the property's culture and brings hospitality to life at every touchpoint.

Requirements

High School Diploma or Equivalent
3-5 years’ property management/resort experience, including 2 years of supervisory experience
Basic computer skills
Ability to communicate clearly and effectively through both verbal and written venues
Current certifications in First Aid/CPR and AED or willingness to obtain upon hire
Current certifications in CPO or willingness to obtain upon hire
Current certifications in Propane dispensing or willingness to obtain upon hire
OSHA safety training/certifications a plus
Good knowledge of building regulations, construction regulations, fire regulations, and health and safety regulations in general.
Possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously.
Possess exceptional guest relations skills

Responsibilities

Recruit, coach, and retain a high-performing, hospitality-driven team aligned with ESCAPE values.
Build a culture of accountability, open communication, development, and recognition.
Lead weekly team meetings, performance check-ins, and seasonal training.
Model positivity, patience, and consistency in interactions with staff and guests.
Collaborate with District Management and Accounting to develop and manage annual budgets and forecasts.
Monitor performance metrics such as revenue, labor, expenses, and profit margins.
Submit weekly reports and manage petty cash, inventory controls, and vendor purchasing.
Identify new income opportunities and areas for cost savings.
Lead a guest service strategy that prioritizes communication, empathy, and proactive solutions.
Respond to guest feedback and use it to enhance operations.
Ensure consistent, high-quality guest interactions across all departments.
Support recreation and activity programming that aligns with the brand and enhances family fun.
Oversee daily operations: front office, housekeeping, maintenance, retail, recreation, and F&B (if applicable).
Ensure departments meet brand standards in presentation, performance, and guest satisfaction.
Maintain compliance with all policies, safety standards, and legal regulations.
Manage schedules and labor to meet budget while delivering exceptional service.
Oversee a preventative maintenance program and conduct routine inspections.
Ensure safety protocols, licensing, and documentation are up to date and enforced.
Respond to emergencies and support staff training on emergency procedures.
Coordinate repair vendors and capital improvements with appropriate approvals.
Collaborate with the Marketing Team to support promotional efforts and content requests.
Provide visuals, event descriptions, and real-time updates for social media and guest communication.
Represent the resort at community events or tourism partnerships as needed.