General Manager RTSM & Study Supplies - Operations

Careers Signant Health

11d

About The Position

The General Manager, RTSM & Study Supplies holds full profit-and-loss (P&L) accountability for the company's Randomization and Trial Supply Management (RTSM) solution and Study/Clinical Supplies business — including clinical supplies solutions, connected sensors, and devices used in clinical trials. This role leads global service delivery for the RTSM platform alongside end-to-end supply chain operations, including software implementations, fulfillment, returns, warehouse management, and patient/site support. The GM is accountable for both the commercial performance (revenue, margin, growth) and the operational execution (delivery quality, logistics, service levels) of the business unit and serves as the single point of executive accountability across technology delivery and physical supply chain operations.

Requirements

Bachelor's degree in business, life sciences, supply chain, engineering, or a related field; MBA or advanced degree preferred.
12+ years of progressive leadership experience in clinical trial technology, clinical supplies/logistics, or CRO/pharma operations, including at least 5 years in a P&L-owning role.
Demonstrated experience managing global service delivery and/or supply chain/logistics operations, ideally within clinical trials, pharma, or medical device industries.
Experience managing global, multi-site, or matrixed teams.
Strong commercial acumen — budgeting, forecasting, pricing, and margin management.
Working knowledge of GxP, GMP/GDP, and clinical trial regulatory requirements as they relate to supplies and technology.

Nice To Haves

Prior experience at a CRO, clinical technology vendor, or clinical supplies/logistics provider.
Experience with warehouse management systems (WMS), IRT platforms, and IoT/device connectivity.
Track record of driving margin improvement and operational scaling in a global services business.

Responsibilities

Own full profit-and-loss accountability for the RTSM and Study Supplies business unit, including revenue growth, gross margin, and operating expense management; develop the annual operating plan and pricing strategy; report business performance to executive leadership.
Own the strategic roadmap and lifecycle for the RTSM platform, clinical supplies software, and connected sensors/devices portfolio; partner with Product Management and Engineering on investment priorities; ensure the portfolio remains compliant with applicable regulatory requirements (e.g., GxP, 21 CFR Part 11, data privacy).
Lead global delivery teams responsible for RTSM study builds, configuration, testing, and go-live support; ensure delivery quality, timeliness, and client satisfaction targets are met; standardize delivery processes to drive operational efficiency and scalability.
Oversee end-to-end clinical supplies operations, including forecasting, fulfillment, packaging, labeling, distribution, and returns/destruction; manage the global network of warehouses and depots, inventory, demand planning, and vendor/carrier relationships.
Ensure global support operations for supplies and device-related client and site inquiries meet service-level targets; drive continuous improvement in support quality, responsiveness, and first-contact resolution.
Build, lead, and develop a global, cross-functional organization spanning delivery, supply chain/logistics, warehouse operations, and support functions; set organizational structure, staffing plans, and talent strategy; foster a culture of accountability, quality, and continuous improvement.
Partner with Sales on deal support, scoping, and pricing; collaborate with Regulatory, Quality, and Compliance on audit-readiness; work with IT/Engineering on device integration and platform reliability; partner with Finance on forecasting and margin improvement.