General Manager | Retail

Colliers International • Hamilton, ON

3d • CA$126,590 - CA$145,000 • Onsite

About The Position

The General Manager will have overall responsibility for a portfolio of retail assets in the Hamilton area. Working in close partnership with our clients, ownership, and on-site teams, this role is accountable for maximizing income performance and enhancing long-term asset value through proactive, strategic, and innovative management initiatives. The General Manager will provide strong leadership across all aspects of operations, financial performance, tenant experience, and risk management, ensuring the asset is operated to the highest standards of excellence. This role requires a forward-thinking leader who can balance day-to-day operational rigor with long-term strategic planning, delivering measurable results while fostering strong relationships with tenants, stakeholders, and service partners.

Requirements

• Minimum 10 years of progressive experience in commercial real estate, including at least 5 years in a senior property management leadership role.
• Demonstrated ability to provide strategic leadership, drive innovation, and deliver results in a complex asset environment.
• University degree or diploma in business, commerce, or economics.
• Valid Ontario driver’s license with access to a reliable vehicle.
• Proven ability to build strong relationships and deliver exceptional client service with internal and external stakeholders.
• Excellent communication, presentation, and interpersonal skills, with experience coaching and developing teams.
• Working knowledge of real estate law, lease structures, and commercial tenancy.
• Advanced proficiency in Microsoft Office.
• Highly professional, proactive, results-oriented, and detail-focused, with a positive leadership mindset.
• Applicants must be currently authorized to work in Canada on a full-time basis. The employer will not sponsor applicants for work visas.

Nice To Haves

• Professional designations such as CPM, RPA, or LEED GA are considered an asset.
• Experience with Yardi Voyager is considered an asset.

Responsibilities

• Provide overall leadership and accountability for the operational, financial, and strategic performance of retail properties, ensuring alignment with ownership objectives and service excellence standards.
• Lead, coach, and develop a multidisciplinary property management team, fostering a collaborative, high-performance culture with a focus on client service, professional growth, and succession planning.
• Oversee operating and capital budgets, revenue, expenses, and financial reporting to enhance long-term asset value and maintain market competitiveness.
• Serve as the primary point of contact for Asset Managers and Owner Representatives, ensuring clear communication on performance, operations, capital initiatives, staffing, and tenant relations.
• Ensure the property is maintained and operated to the highest standards, including life safety, preventative maintenance, regulatory compliance, and risk management.
• Partner with Leasing, Accounting, and internal stakeholders to support tenant retention, revenue objectives, accurate financial reporting, and governance requirements.
• Oversee vendor and consultant relationships, including procurement, contract negotiation, performance management, and risk mitigation.
• Lead sustainability and ESG initiatives, driving continuous improvement in energy efficiency, emissions reduction, water usage, and waste diversion.
• Other duties as necessary to support the effective management, performance, and reputation of the property and Colliers.

Benefits

• Competitive benefits & compensation: Enjoy a comprehensive and flexible benefits package along with competitive compensation that rewards your contributions and supports your well-being.
• Career growth: Advance your career and achieve your goals with industry-leading training and development programs.
• Innovative projects: Work on cutting-edge initiatives that shape our communities, drive our growth, and make a tangible impact.
• Collaborative culture: Join our enterprising team where innovation thrives, collaboration is key, and our people are empowered to be their authentic selves and do their best work.
• Diversity, Equity & Inclusion: Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs), where you can connect, learn, and contribute to a diverse and supportive community.
• Global network: Join a global team of 24,000 professionals across 70 countries, where you'll expand your network and learn from experts in a dynamic international community. Accelerate your career and enhance your expertise as you connect and collaborate with top talent around the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree