General Manager - Retail Team Lead

Goodwill Industries of Tenneva, inc. • Greeneville, TN

26d • Onsite

About The Position

Goodwill Industries of Tenneva is seeking a dynamic, people-focused Retail Team Lead to lead one of their retail locations. This role will oversee all aspects of store operations, performance, and team leadership. It is a hands-on leadership role with full operational accountability. The leadership provided fuels more than retail success; it supports life-changing employment and training programs in the communities.

Requirements

• High School Diploma or equivalent
• Minimum of two years of management or supervisory experience in a retail or business setting
• Availability to work evenings, weekends, and key retail business days
• Basic computer proficiency

Nice To Haves

• Associate’s or Bachelor’s degree in Business, Management, or related field (equivalent leadership experience will be considered)
• Multi-department retail leadership
• High-volume sales accountability
• Visual merchandising and inventory flow management
• Budget oversight and payroll management
• Performance coaching and talent development
• Employee engagement and retention strategies
• Loss prevention and operational compliance
• Community engagement and brand representation
• Strong communication and interpersonal skills

Responsibilities

• Lead day-to-day retail operations to ensure profitability and efficient stewardship of donated goods.
• Oversee the efficient processing of donated goods to ensure production targets, quality standards, and revenue goals are consistently achieved.
• Manage expense-to-revenue ratios, payroll budgets, and overall store performance.
• Drive key performance metrics including sales, donor value, payroll percentage, retention, and safety.
• Ensure compliance with organizational policies, safety standards, and CARF accreditation requirements.
• Hire, train, develop, and coach leadership and frontline team members.
• Develop Assistant Team Leads to prepare future store leaders.
• Foster a culture rooted in Goodwill’s core values and commitment to world-class customer service.
• Build a high-accountability, high-engagement work environment.
• Ensure strong merchandising standards and competitive pricing through industry awareness.
• Oversee donation flow, processing, and product presentation.
• Maintain store image, cleanliness, loss prevention, and safety standards.
• Oversee POS systems, cash handling, scheduling, and reporting.
• Ensure accurate and timely completion of required reports and documentation.

Benefits

• Medical, Dental, Vision, and Accident Insurance
• 403(b) Retirement Program
• Generous and competitive paid time off
• Opportunities for advancement and increased leadership responsibility within a growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED