General Manager - Retail Store Operations FT - (Downtown Commerce) (34565)

Goodwill San Antonio•San Antonio, TX

27d•Onsite

About The Position

Work for GOOD at Goodwill. Goodwill San Antonio is a dynamic social enterprise that provides employees with opportunities for innovation, growth, and skill development. We are an entrepreneurial non-profit focused on fighting poverty and creating opportunity, specializing in personal and professional growth for employees, especially those who have faced employment barriers. We aim to maximize the value of employee work and donor contributions to benefit our community and environment. Our Good Careers Academy and Good Careers Centers help change lives through education and meaningful job placement. We offer diverse career paths in retail, production, warehouse, logistics, customer service, career services, technology, document imaging, grounds maintenance, and facilities maintenance. Goodwill prioritizes internal promotion and offers personal and professional skills development, health and well-being benefits, competitive pay, savings plans, financial education, store discounts, paid time off, leadership development, and tuition reimbursement.

Requirements

High School diploma
Minimum 3 years’ experience supervising production and/or retail operations using standardized quality and productivity processes to achieve revenue, productivity, net income and other key performance goals.
Intermediate Microsoft Office skills in Word, Excel and Outlook.
Ability to lift up to 40 pounds in support of donation and production areas.
Must be able to meet the physical requirements of the position.
For positions requiring driving: must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if driving a personal vehicle during company business.

Nice To Haves

Some college strongly preferred
Bachelor’s degree in management, operations or similar field a plus
Experience in non-profits and human services work environments a strong plus

Responsibilities

Lead retail store teams and manage effective store and donation operations to meet or exceed established goals.
Ensure the safety of team members and customers on Goodwill property.
Prioritize the delivery of mission services to team members.
Ensure the delivery of excellent customer service at all times.
Properly safeguard and handle customer donations to maximize their value to the mission.
Mentor and develop Production Managers, Assistant Store Managers, and Team Leads to enable continuous improvement.
Establish a culture of safety, ethics, and quality within retail and donation store operations.
Provide leadership, training, guidance, and support to foster continuous learning and improvement.
Build retail store success through effective employee selection, training, mentoring, and development.
Focus personal leadership on people and mission.
Build strong teamwork throughout store operations.
Address turnover by encouraging positive employee movement.
Minimize no-call/no-show behaviors through effective communication.
Develop and deploy effective staffing models and scheduling procedures for efficient retail sales operations.
Monitor and ensure course corrections in operations.
Hold managers and teams accountable to high customer service and cleanliness standards.
Take immediate action to correct deficiencies with a sense of urgency and pride.
Contribute to annual budget planning for merchandising, sales, donation operations, and mission services.
Utilize data analytics and problem-solving skills to advance the Agency mission and vision.
Achieve or exceed budgeted revenue, net income, E/R, and other goals.
Provide detailed variance analysis for under-performance with structured improvement plans.
Implement people and process adjustments, setting a continuous improvement expectation.
Meet high-quality standards consistently.
Establish standardized merchandising, sales, and production procedures and ensure they are followed.
Ensure sales and production areas are efficiently staffed to meet goals and keep the sales floor stocked with quality goods.
Train and expect the delivery of strong customer service and work ethic at donation locations.
Control expenses to protect organizational assets and resources.
Monitor regular audits and direct observation procedures to minimize shrinkage and take corrective action.
Communicate current information about Goodwill's initiatives, programs, benefits, announcements, goals, and expectations to all employees.
Work closely and collaboratively with Logistics and Transportation to maximize store operations efficiency.
Develop and maintain team member skills through OJT and formal training programs, with a focus on safety.
Foster continuous performance and development discussions between supervisors and team members.
Prepare and deliver timely performance appraisals for direct reports.
Coordinate with Human Resources for rewards, recognition, promotions, transfers, corrective actions, or dismissals.
Respond quickly and appropriately to emergency calls during and after store hours.