General Manager - Retail Store Operations FT (Goliad) (35135)

Goodwill San Antonio•San Antonio, TX

6d•Onsite

About The Position

Work for GOOD at Goodwill. Goodwill San Antonio is a dynamic social enterprise focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past. We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Goodwill employees fuel a robust economy by recirculating used goods. Our Good Careers Academy and Good Careers Centers help change lives through the power of work by delivering education and meaningful job placement. We prefer to promote from within, prioritizing employee growth and advancement through personal and professional skills development programs, supportive health and well-being benefits, competitive pay, savings plans, financial education, store discounts, paid time off, leadership development, and tuition reimbursement.

Requirements

High School diploma
Some college strongly preferred
Bachelor’s degree in management, operations, or similar field a plus
Minimum 3 years’ experience supervising production and/or retail operations using standardized quality and productivity processes to achieve revenue, productivity, net income, and other key performance goals
Experience in non-profits and human services work environments a strong plus
Intermediate Microsoft Office skills in Word, Excel, and Outlook
Ability to lift up to 40 pounds in support of donation and production areas
Must be able to meet the physical requirements of the position
For positions requiring driving: must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if driving a personal vehicle during company business

Responsibilities

Lead retail store teams and manage effective store and donation operations to meet or exceed all established goals.
Ensure the safety of team members and customers at all times while on Goodwill property.
Prioritize taking care of team members by delivering mission services to them.
Ensure the delivery of excellent customer service at all times.
Properly safeguard and handle customer donations to maximize their value to our mission.
Mentor and develop Production Managers, Assistant Store Managers, and Team Leads to enable continuous improvement in mission delivery.
Establish a culture of safety, ethics, and quality within all levels of retail and donation store operations.
Provide leadership, training, guidance, and support to team members and managers to foster continuous learning and improvement.
Build retail store success by properly selecting, training, mentoring, and developing employees, focusing leadership first on people and mission.
Build strong teamwork throughout store operations, being attentive to turnover and encouraging positive employee movement.
Minimize no-call/no-show behaviors through effective individual employee communications.
Develop and deploy effective staffing models and scheduling procedures to achieve efficient retail sales operations, monitoring and ensuring course corrections.
Hold managers and teams accountable to high customer service and cleanliness standards, taking immediate action to correct deficiencies.
Contribute to annual budget planning for retail store merchandising, sales, donation operations, and internal mission services.
Utilize data analytics and problem-solving skills to advance Agency mission and vision.
Achieve or exceed budgeted revenue, net income, E/R, and all other goals and assigned metrics, providing detailed variance analysis and improvement plans.
Establish standardized merchandising, sales, and production procedures, ensuring they are trained and followed, and that areas are efficiently staffed.
Train and expect the delivery of strong customer service and work ethic at each donation location.
Control expenses to minimize shrinkage, monitoring regular audits and direct observation procedures, and taking corrective action.
Champion regular communications with all employees regarding Goodwill's initiatives, programs, benefits, announcements, goals, progress, expectations, and accountabilities.
Work closely and collaboratively with Logistics and Transportation to maximize store operations efficiency.
Develop and maintain the skills of all team members through continuous OJT and formal training programs, with a focus on safety training.
Foster continuous performance and development discussions between supervisors and team members.
Prepare and deliver timely performance appraisals for direct reports.
Coordinate with Human Resources to administer rewards and recognition, promotions, transfers, corrective actions, or dismissals.