General Manager - Remodeling

Moss Building & Design • Vienna, VA

5d • Onsite

About The Position

MOSS Building & Design, an award winning home remodeler, seeks a dynamic, results-oriented General Manager to lead our operations and drive a $6-7M+ business. The General Manager will oversee and inspire a talented team of sales, design, and operations professionals to deliver projects that exceed client expectations in quality, timeliness, and budget performance. This is a key leadership role responsible for customer satisfaction, operational excellence, revenue growth, profitability, and maintaining our reputation for outstanding customer experiences in the competitive Northern Virginia/Maryland/DC remodeling market. This P&L-responsible position requires a strategic leader who can balance high-level business development with hands-on team management and process optimization in a design-build environment.

Requirements

• 8–10+ years of progressive leadership experience in residential construction, design-build remodeling, or custom home building (strong preference for design-build or high-end remodeling background).
• Proven track record managing a team and delivering $5M+ in annual project volume with consistent profitability and client satisfaction.
• Experience in the Northern Virginia/Maryland/DC metro market is highly desirable.
• Strong business acumen with demonstrated P&L management skills.
• Excellent leadership, communication, and interpersonal abilities.
• Deep knowledge of residential construction processes, design coordination, scheduling, and budgeting.
• Proficiency with construction management software/tools and Microsoft Office Suite (experience with estimating or CRM tools a plus).
• Ability to thrive in a fast-paced environment while maintaining attention to detail.

Nice To Haves

• Bachelor’s degree in Construction Management, Business Administration, Architecture, Engineering, or a related field preferred (equivalent experience considered).

Responsibilities

• Lead, mentor, and develop a high-performing team across sales, design and project management functions.
• Foster a collaborative, client-focused culture that emphasizes accountability, innovation, and continuous improvement.
• Recruit, hire, train, and retain top talent to support business growth.
• Develop employees to achieve their full potential.
• Ensure an exceptional customer experience through the entire lifecycle.
• Maintain positive relationships with customer post project.
• Manage aftercare and warranty.
• Drive positive online reviews, referral and repeat customers.
• Serve as an active partner with the MOSS marketing team to develop and execute strategies that drive qualified prospects, brand awareness, and revenue growth in target markets.
• Provide support for various marketing events, educational webinars, community involvement, and project celebrations.
• Serve as an industry expert for media interviews and other PR opportunities.
• Regularly provide the marketing team with clients who should receive photo shoots and client celebrations.
• Oversee the full project lifecycle from the initial sales process through design, permitting, construction, and lifetime care.
• Ensure all projects are delivered on time, within budget, and to the highest standards of quality and client satisfaction.
• Ensure processes are followed for scheduling, procurement, change orders, quality control, and risk management.
• Monitor project metrics and proactively address issues to maintain customer satisfaction, operational efficiency, and profitability.
• Drive overall business performance to achieve or exceed $6-7M in annual sales and $5-$6M in annual revenue with strong margins.
• Manage P&L responsibilities, including budgeting, forecasting, cost control, and financial reporting.
• Optimize pricing strategies, vendor relationships, and resource allocation to maximize profitability.
• Identify opportunities for business growth, process improvements, and market expansion.
• Collaborate closely with the sales, design and project management functions to ensure accurate scoping, estimating, and smooth transitions to production.
• Maintain strong client relationships and oversee resolution of any escalated issues to uphold exceptional satisfaction levels.
• Support marketing and business development efforts to generate qualified leads and grow market share in high-end residential remodeling.
• Ensure compliance with all building codes, permitting requirements, safety regulations, and company policies.
• Promote a strong safety culture and maintain high standards for workmanship and materials.

Benefits

• Competitive base salary plus performance-based incentives/bonuses tied to business results.
• Comprehensive benefits package (health, dental, vision, 401(k) with a company match, etc.).
• Opportunity to play a pivotal role in a well-established, growing company with strong reputation.
• Supportive ownership and a collaborative team environment focused on quality and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager