General Manager, Property and Hospitality

Carr Workplaces•West Lafayette, IN

16h•Onsite

About The Position

The General Manager, Property & Hospitality is responsible for the overall performance of the office building asset, coworking center, and event space, while blending property management discipline with hospitality-driven operations and revenue leadership. This role owns the full scope of the business—including sales, financial performance, tenant experience, team leadership, and building operations—while delivering a best-in-class experience for clients, guests, and partners. The ideal candidate is a hands-on leader who can balance strategic thinking with operational execution, creating a high-performing environment that drives both exceptional experiences and strong financial outcomes.

Requirements

Bachelor’s degree in Real Estate, Business Administration, Hospitality, or related field (preferred).
5+ years of experience in property management, hospitality, coworking, or a related service-driven industry.
Experience managing a revenue-generating business unit or commercial asset preferred.
Proficiency in CRM systems, Microsoft Office, and financial reporting tools.
Full-time, in-office role.
Core hours Monday–Friday with flexibility to support business needs, including evenings and weekends.
Additional hours may be required for events, move-ins/move-outs, or emergencies.
Ability to lift/move up to 50 pounds as needed.

Nice To Haves

Hospitality-driven leadership with a strong client experience mindset.
Proven ability to drive sales, occupancy, and revenue growth.
Strong financial acumen and business decision-making skills.
Excellent communication, relationship-building, and influencing abilities.
Ability to lead teams and drive performance in a dynamic environment.
Highly organized with strong attention to detail and execution.

Responsibilities

Champion a hospitality-first culture, ensuring every interaction reflects a high-touch, service-driven experience.
Create an environment that fosters community, connection, and client retention across both traditional office and flexible workspace users.
Maintain a strong, visible presence within the property with an open-door leadership approach.
Oversee onboarding and offboarding processes to ensure a seamless and elevated client journey.
Proactively resolve client concerns and continuously improve the overall tenant experience.
Own and drive revenue performance, including occupancy, service revenue, and overall profitability.
Develop and execute a business development strategy aligned with asset and company goals.
Manage the full sales cycle—from lead generation and tours to negotiation and close.
Build and maintain strong relationships with brokers, referral partners, and local business networks.
Leverage CRM tools (HubSpot, PandaDoc) to manage pipeline activity and forecasting.
Lead and coach team members to identify and execute upsell and cross-sell opportunities.
Drive performance against key metrics including BCOI, occupancy, and revenue per office.
Develop and manage annual operating budgets and capital improvement plans.
Analyze financial reports (P&L, variance, forecasting) and implement strategies to improve performance.
Oversee invoicing, collections, and expense management to ensure financial accuracy and minimize risk.
Partner with accounting and ownership groups on reporting, forecasting, and financial planning.
Oversee all aspects of building operations, ensuring a safe, clean, and well-maintained environment.
Partner with engineering teams and vendors to maintain optimal performance of all building systems.
Conduct regular property inspections and proactively address operational needs.
Manage vendor relationships, contracts, and RFP processes to ensure service quality and cost efficiency.
Maintain strong relationships with building ownership, asset management, and key stakeholders.
Lead, coach, and develop a high-performing, hospitality-driven team.
Manage the team, including Events Manager, Community Manager(s), and indirectly oversee the facilities management team, including Building Engineers.
Foster a culture of accountability, collaboration, and service excellence.
Conduct regular team meetings, 1:1s, and performance reviews.
Support hiring, onboarding, and ongoing professional development.
Ensure proper staffing levels and operational coverage at all times.
Ensure the property consistently meets brand standards for presentation, cleanliness, and functionality.
Oversee daily operations, ensuring alignment with company policies and procedures.
Proactively manage renewals, retention strategies, and growth opportunities.
Ensure compliance with all local, state, and federal regulations.
Maintain audit readiness and oversee documentation for operational and financial processes.
Lead emergency preparedness planning and response protocols.