General Manager Operations Support

JetBlue Airways Corporation•New York, NY

1d•$115,000 - $158,000•Hybrid

About The Position

The General Manager Operations Support (JFK) reports directly to the Director of JFK Airport Operations and is responsible for driving continuous improvement, enhancing station performance, and ensuring overall operational well-being. This position plays a key role in supporting station leadership through project management, process optimization, and the implementation of initiatives that align with JetBlue’s mission and values. The General Manager will foster collaboration across departments, identify opportunities to streamline operations, and lead efforts that strengthen the Crewmember and customer experience. The role requires a forward-thinking leader with strong analytical and interpersonal skills who thrives in a dynamic environment.

Requirements

High School diploma or General Education Diploma (GED)
Five (5) years of airline industry contract experience, finance and/or airport experience
Three (3) years in a leadership role managing a team or overseeing business partners (vendors)
Ability to communicate clearly, concisely, logically and coherently; both verbally and in writing
Able to adapt to a changing environment
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Must be able to acquire and maintain a United States Customs Clearance
Available for moderate overnight travel (30%)
Currently in possession of a valid passport or equivalent travel in and out of the United States
Able to work flexible hours and be available for emergency response and on short notice
Must pass pre-employment drug test
Must be legally eligible to be employed in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Nice To Haves

Bachelor’s degree in business or related area OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience.
Working knowledge of all the areas within airports (Operational and Support Services)
Three (3) years Project management experience
Three (3) years Quality Management Experience
Three (3) years Quantitative analysis experience
Three (3) years Business partner contract management and negotiation experience
Three (3) years’ Customer service experience, preferably in the airline industry

Responsibilities

Lead and manage station-wide projects and initiatives from conception through implementation, ensuring timely, effective, and compliant execution.
Serve as a trusted advisor and thought partner to station leadership, providing strategic recommendations and solutions.
Support the Director of Airport Operations and Station in strategic planning, resource allocation, reporting, and execution of ad-hoc initiatives.
Build and maintain strong partnerships across internal teams (Airport Ops, Ground Ops, Operations, Safety, Tech Ops, etc.) and external stakeholders (Airport Authorities, TSA, FAA, CBP, OAL handling, and the Port Authority).
Measure, monitor, and analyze operational and business partner performance metrics to identify trends, address gaps, and drive continuous improvement through standardization, automation, and innovation.
Identify and implement process improvement opportunities that enhance efficiency, compliance, and customer experience.
Ensure compliance with safety, regulatory, and company standards across all operational activities.
Oversee the Ops Support Team and manage relationships with Business Partners, and OAL Handling ensuring contract compliance, service quality, and measurable performance outcomes.
Partner with Strategic Sourcing, Finance, and Airport Planning to maintain executable financial and performance measures across all contracts.
Lead business partner reviews, audits, and corrective action plans, ensuring continuous improvement and accountability.
Manage transitions and onboarding of new or existing business partners, including project timelines and status of communication.
Maintain and oversee the Airports contract database to ensure accurate reporting and information flow to leadership.
Support employee engagement, development, and recognition initiatives that enhance morale, teamwork, and career growth.
Coordinate with JetBlue Accessibility leadership to ensure compliance and timely response to accessibility-related issues.
Partner with Airport Business Partner Development alongside Strategic Sourcing to support strategic initiatives and long-term planning.
Other Duties as assigned