General Manager/ Operating Partner

Soar Restaurants•Westland, MI

About The Position

The General Manager/Operating Partner is the highest management position at the drive-in and is responsible for leading and managing drive-in operations and employees. The role oversees staffing, guest service, cost control, operational standards, recordkeeping, reporting, local marketing, facility and equipment maintenance, vendors, and compliance with company policies and applicable laws. The position requires regular attendance and may involve performing station, cleaning, and sanitation duties as needed. The stated time and shift expectations are a minimum of 50 hours per week, irregular hours, nights, weekends, and holidays.

Requirements

At least three years of restaurant management experience; QSR experience preferred.
Experience running a restaurant shift without supervision.
Experience recruiting, interviewing, hiring, and managing employees.
Required high school diploma or equivalent.
Knowledge of federal, state, and local labor and employment laws, including wage and hour and EEO laws.
Knowledge of federal, state, and local health and safety laws and regulations.
Basic computer, math, accounting, and reading skills.
Effective verbal and written communication skills.
Problem-solving, multitasking, decision-making, leadership, time-management, and conflict-resolution skills.
Availability for a minimum of 50 hours per week, irregular hours, nights, weekends, and holidays.
Ability to move and stock food product weighing up to 50 pounds.

Nice To Haves

Advanced studies in business, restaurant management, or related fields.
Quick-service restaurant (QSR) management experience.

Responsibilities

Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate assistant managers and employees.
Manage employee compensation levels according to company guidelines.
Supervise and manage drive-in operations to provide an optimal guest experience.
Manage opening and/or closing duties.
Handle and appropriately escalate guest issues and concerns.
Handle and appropriately escalate employee issues and concerns.
Manage, plan, forecast, and adjust food, labor, paper, and inventory to maximize cost control, operational efficiency, quality standards, and customer service.
Lead regular team meetings focused on operational standards and guest service.
Manage and maintain drive-in records and prepare and maintain necessary operational reports.
Develop, implement, and manage action plans for local marketing and business performance.
Ensure proper maintenance of the drive-in and its equipment.
Supervise and manage vendor performance.
Comply with and enforce company policies, procedures, and operational standards.
Ensure compliance with applicable federal, state, and local laws.
Manage regular cleaning and sanitation duties according to operational standards.
Maintain regular attendance.
As needed, perform station duties including fountain and frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru if applicable.
As needed, perform cleaning and sanitation tasks, including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease.
Move and stock food product weighing up to 50 pounds.
Perform other job-related duties as assigned or required.