General Manager/ Operating Partner

Sonic (Soar Restaurants)•Streetsboro, OH

About The Position

The General Manager/Operating Partner is the highest management position at the drive-in and is responsible for leading and managing its operations and employees. The role oversees all aspects of the drive-in to provide an optimal guest experience, maintain operational standards, and support cost control, efficiency, quality, and customer service. The position reports to the Market Supervisor/Multi-Unit Supervisor. The role includes managing staffing and employee matters, operational planning and records, local marketing and business performance, facilities and equipment maintenance, vendor performance, and compliance with company policies and applicable laws. The General Manager/Operating Partner is expected to work a minimum of 50 hours per week, including irregular hours, nights, weekends, and holidays, and may perform station, cleaning, sanitation, stocking, and other duties as needed.

Requirements

High school diploma or equivalent.
At least three years of restaurant management experience; quick-service restaurant experience is preferred.
Experience running a restaurant shift without supervision.
Experience recruiting, interviewing, hiring, and managing employees.
Knowledge of federal, state, and local labor and employment laws, including wage and hour and EEO laws.
Knowledge of federal, state, and local health and safety laws and regulations.
Basic computer, math, accounting, and reading skills.
Effective verbal and written communication skills.
Problem-solving, multitasking, decision-making, leadership, time-management, and conflict-resolution skills.
Ability to work a minimum of 50 hours per week, including irregular hours, nights, weekends, and holidays.
Ability to move and stock food product weighing up to 50 pounds.

Nice To Haves

Advanced studies in business, restaurant management, or related fields.
Quick-service restaurant management experience.

Responsibilities

Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate assistant managers and employees.
Manage employee compensation levels in accordance with company guidelines.
Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience.
Manage opening and/or closing duties.
Handle and properly escalate guest issues and concerns.
Handle and properly escalate employee issues and concerns.
Manage, plan, forecast, and adjust food, labor, paper, and inventory to support cost control, operational efficiency, quality standards, and customer service.
Lead regular team meetings focused on operational standards and guest service.
Manage and maintain drive-in recordkeeping and prepare and maintain necessary operational reports.
Develop, implement, and manage action plans for local marketing and business performance.
Ensure proper maintenance of the drive-in and its equipment.
Supervise and manage vendor performance.
Comply with and enforce company policies, procedures, and operational standards.
Ensure compliance with applicable federal, state, and local laws.
Manage regular cleaning and sanitation duties according to operational standards.
Maintain regular attendance.
As needed, perform station duties, including fountain and frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru if applicable.
As needed, perform cleaning and sanitation tasks, including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease.
Move and stock food product weighing up to 50 pounds.
Perform other job-related duties as assigned or required.