General Manager/ Operating Partner

Sonic (Soar Restaurants)•Lexington Park, MD

About The Position

The General Manager/Operating Partner is the highest management position at the drive-in and is responsible for leading and managing its operations and employees. The role oversees staffing, training, scheduling, performance management, guest service, food and labor costs, inventory, recordkeeping, reporting, local marketing, facilities, vendors, and compliance with company standards and applicable laws. The position requires a minimum of 50 hours per week, with irregular hours that include nights, weekends, and holidays. The manager may also perform station, cleaning, sanitation, stocking, and other operational duties as needed. The work takes place in a restaurant environment and involves continuous movement and standing, exposure to heat and hot cooking oil, occasional freezer exposure, and occasional extreme temperatures due to weather.

Requirements

High school diploma or equivalent.
At least three years of restaurant management experience; quick-service restaurant experience preferred.
Experience running a restaurant shift without supervision.
Experience recruiting, interviewing, hiring, and managing employees.
Knowledge of federal, state, and local labor and employment laws, including wage and hour and equal employment opportunity laws.
Knowledge of federal, state, and local health and safety laws and regulations.
Basic computer, math, accounting, and reading skills.
Effective verbal and written communication skills.
Problem-solving, multitasking, decision-making, leadership, time-management, and conflict-resolution skills.

Nice To Haves

Advanced studies in business, restaurant management, or a related field.
Quick-service restaurant management experience.

Responsibilities

Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate assistant managers and employees.
Manage employee compensation levels according to company guidelines.
Lead and manage all aspects of drive-in operations to provide an optimal guest experience.
Manage opening and/or closing duties.
Handle and appropriately escalate guest issues and concerns.
Handle and appropriately escalate employee issues and concerns.
Manage, plan, forecast, and adjust food, labor, paper, and inventory to support cost control, operational efficiency, quality standards, and customer service.
Lead regular team meetings focused on operational standards and guest service.
Manage and maintain drive-in recordkeeping and prepare and maintain required operational reports.
Develop, implement, and manage action plans for local marketing and business performance.
Ensure proper maintenance of the drive-in and its equipment.
Supervise and manage vendor performance.
Comply with and enforce company policies, procedures, and operational standards.
Ensure compliance with applicable federal, state, and local laws.
Manage regular cleaning and sanitation duties according to operational standards.
Maintain regular attendance.
Perform station duties as needed, including fountain and frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food preparation, and drive-thru if applicable.
Perform cleaning and sanitation as needed, including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease.
Move and stock food product weighing up to 50 pounds.
Perform other job-related duties as assigned or required.