General Manager/ Operating Partner
About The Position
The General Manager/Operating Partner is the highest management position at the drive-in and is responsible for leading and managing the drive-in’s operations and employees. The role oversees staffing, guest service, operational performance, cost control, recordkeeping, facility and equipment maintenance, vendor performance, and compliance with company standards and applicable laws. The position requires a minimum of 50 hours per week, with irregular hours that include nights, weekends, and holidays. The work takes place in a restaurant environment and involves continuous standing, bending, reaching, moving, stooping, stretching, and lifting, along with exposure to heat, hot liquid shortening, freezer conditions, and occasionally extreme weather temperatures.
Requirements
- High school diploma or equivalent.
- At least three years of restaurant management experience.
- Experience running a restaurant shift without supervision.
- Experience recruiting, interviewing, hiring, and managing employees.
- Knowledge of federal, state, and local labor and employment laws, including wage and hour laws and equal employment opportunity laws.
- Knowledge of federal, state, and local health and safety laws and regulations.
- Basic computer, math, accounting, and reading skills.
- Effective verbal and written communication skills.
- Problem-solving, multitasking, decision-making, leadership, time-management, and conflict-resolution skills.
- Ability to work a minimum of 50 hours per week, including irregular hours, nights, weekends, and holidays.
- Ability to move and stock food product weighing up to 50 pounds.
Nice To Haves
- Advanced studies in business, restaurant management, or a related field.
- Quick-service restaurant (QSR) management experience.
Responsibilities
- Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate assistant managers and employees.
- Manage employee compensation levels in accordance with company guidelines.
- Supervise and manage all aspects of drive-in operations to provide an optimal guest experience.
- Manage opening and/or closing duties.
- Handle and appropriately escalate guest and employee issues or concerns.
- Manage, plan, forecast, and adjust food, labor, paper, and inventory to support cost control, operational efficiency, quality standards, and customer service.
- Lead regular team meetings focused on operational standards and guest service.
- Manage and maintain drive-in records and prepare and maintain required operational reports.
- Develop, implement, and manage action plans for local marketing and business performance.
- Ensure proper maintenance of the drive-in and its equipment.
- Supervise and manage vendor performance.
- Comply with and enforce company policies, procedures, and operational standards, and ensure compliance with applicable federal, state, and local laws.
- Manage regular cleaning and sanitation duties according to operational standards.
- Maintain regular attendance.
- As needed, perform station duties, including fountain and frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru if applicable.
- As needed, perform cleaning and sanitation tasks, including trash disposal, mopping, sweeping, washing dishes and food-preparation tools, wiping counters, sanitizing preparation areas, cleaning equipment, and emptying used grease.
- Move and stock food products weighing up to 50 pounds.
- Perform other job-related duties as assigned or required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
