Hanoi House – JFK )

Onsite Retailers•New York, NY

49d•Onsite

About The Position

An Onsite Retailers General Manager is responsible for all day-to-day restaurant operations. This includes BOH and FOH hiring, manager/employee development and training, performance documentation, adequate staffing, adherence to all Onsite Retailers policies and procedures, inventory, cost control, sanitation, safety and responsibility for tracking revenues and cash accounts. Responsible for managing and controlling waste and shrinkage. Responsible for implementing and following brand standards. Responsible for ensuring the highest level of customer service throughout the operation. Being a role model/leader with the ability to solve problems, make informed decisions and manage the workforce and time wisely to achieve maximum results.

Requirements

Associate degree or equivalent in Hospitality, Business, or Culinary Arts.
Minimum three (3) years management experience, preferably quick-serve restaurants.
Knowledge of P&L an asset
Working experience in operations budgeting and forecasting
Knowledge of marketing techniques and impact on business results
Experience in guest relations, negotiations, and complaint handling
Experience in menu development and engineering
Excellent verbal and written communication skills
Commitment to service of customers, staff, co-workers, and management
Demonstrated leadership ability; ability to lead by example
High integrity and honesty
High Work Ethic, passion, and commitment
Ability to work full time hours to manage the operation, including weekdays, weekends, and holidays
Demonstrated coaching and development skills
Ability to train and delegate
Follow through and dependability
Adherence and modeling of all Onsite Retailers policies and procedures
Knowledge and commitment to safety and food sanitation
Health Department approved Food Handler Manager Certificate

Nice To Haves

Airport experience a PLUS.

Responsibilities

Ensures responsibility for daily opening and closings, including protocols and accurate documentation
Ensure a high level of customer service for all guests
Execute all Onsite Retailers Operating Procedures and ensure that they are adhered to by all employees
Participation and contribution to management meetings
Lead and ensure pre-shift/post-shift meetings and communication to staff
Ensure that all subordinate management duties and assignments are performed according with Onsite Retailers protocols and completed in a timely manner Job Snapshot Job Title:
Ensure that all deliveries are recorded and reconciled with original purchase orders
Ensure organization and freshness of stock, and oversee replacements as needed
Ensure level of inventory per Onsite Retailers standards and freshness, while adhering to budget
Complete and accurately place all required orders for the operation while monitoring weekly spending amounts so that they are in line with weekly targets/budgets
Ensure that an end of night report is completed to ensure correct recording of all transactions
Ensure that all cash items are balanced and accounted for daily
Ensure cash handling of register, deposits and safe funds
Identify strategies that lead to increased revenue, and lead and execute employee training and implementation
Ensure all transactions and voids are processed correctly
Ensure all cash payments are received, recorded and a receipt is provided to the customer
Ensure all locations are kept to a high level of cleanliness at all times
Ensure that all waste, store transfers, promotional stock, and breakages are documented
Ensure hiring the highest quality-staff; ensure orientation, training, development, and performance management
Ensure adequate staffing for busy periods, and management / supervisory assistance as needed
Maintain weekly staff schedule ensuring fair distribution of hours to all staff, using the most cost-effective staffing, and adhering to staffing budget
Ensure that all staff is punctual and dressed in the correct uniform.
Develop managers/assistants to address staff training, development and discipline, using Onsite Retailers company standards and procedures
Ensure the recording of any injuries/illnesses/accidents that occur, no matter how minor, using correct accident reporting procedures
Ensure that menu/new product briefings are carried out regularly with all employees
Work closely, and communicate with the Corporate Office to always ensure a smooth operation
Coach, mentor, and develop the management skills of assistants and supervisors. Document performance issues as needed
Ensure all work is carried out in compliance with Health & Safety regulations
Ensuring all management and staff are engaged in their work, and problems are dealt with in a humane, consistent, and professional manner
Oversee and ensure customer service per Onsite Retailers/Brand standards
Deal with complaints from customers in an efficient and courteous manner
Deal with inquiries from customers in a courteous/professional manner
Address Mystery Shopper Reports in a prompt and effective manner
Responsible for ensuring all storerooms and loading areas are clean and always organized