General Manager - Off-Track Betting Operations

Churchill Downs Incorporated•New Orleans, LA

5d•Onsite

About The Position

The General Manager, OTB Operations administers, directs, and coordinates the business plan and day-to-day operations of all off-track betting (OTB) parlors in Louisiana owned by Fair Grounds Racecourse & Slots, personally or through subordinate managers. This role is field based, with a primary focus on driving revenue growth, optimizing the cost structure of the OTB network, and improving guest service and operational consistency across all locations.

Requirements

Competent understanding of gaming regulations, compliance requirements, internal controls, and risk management practices.
Advanced financial management, budgeting, forecasting, and business analysis skills.
Proven ability to interpret operational and financial data and translate insights into actionable business strategies and operational improvements.
Exceptional leadership, coaching, team building, and talent development skills.
Strong strategic planning, organizational development, and change management capabilities.
Outstanding verbal, written, and presentation communication skills.
Ability to prioritize competing demands and make sound decisions in a fast-paced dynamic environment.
Demonstrated commitment to guest service excellence and continuous improvement.
Substantial marketing acumen and ability to apply knowledge to gaming operations.
Excellent attention to detail, ensuring reports are accurate, complete, and deadline driven.
Ability to obtain and maintain all racing and/or gaming licenses as required in applicable jurisdiction(s).
Must successfully pass all required background investigations and licensing requirements.
Must be at least twenty-one (21) years of age.
Must have a valid driver’s license.
Bachelor's degree in Business Administration or related field (MBA level preferred).
Minimum of ten (10) years of progressive leadership experience in gaming, hospitality, or related industries.
Prior experience as a Casino General Manager, Property General Manager, Vice President of Operations, or equivalent senior leadership role required.
Demonstrated success leading large-scale gaming and hospitality operations with responsibility for financial performance, regulatory compliance, team member engagement, and guest satisfaction.

Nice To Haves

MBA level preferred

Responsibilities

Direct and oversee daily operations, business planning, and financial performance of all Fair Grounds OTB locations through parlor managers.
Develop strategies to increase revenue, improve operational efficiency, and optimize expenses.
Establish, implement, and monitor standardized operating policies, procedures, and CDI directives.
Partner with Technical, Maintenance, IT, and warehouse teams to ensure efficient operations, gaming system performance, and timely issue resolution.
Oversee food & beverage operations, including inventory, MICROS, vendor management, and kitchen operations.
Coordinate communication between OTB locations and Fair Grounds leadership through regular meetings and operational updates.
Oversee cage operations, vault controls, cashiering, variances, drops, deposits, Player's Bank, Everi, TwinSpires Club, DRF sales, VP rakes, fills, and IRS payouts.
Review cashier reconciliations, end-of-day reports, and gaming transactions to ensure accuracy and compliance.
Resolve customer disputes, cashiering issues, and gaming equipment concerns.
Partner with Compliance on AML investigations, reporting, and training.
Partner with HR on recruitment, performance management, coaching, corrective action, investigations, employee relations, FMLA, leaves of absence, and workers' compensation.
Recruit, train, develop, mentor, and evaluate OTB management while conducting performance reviews and goal setting.
Lead employee engagement initiatives, management meetings, recognition programs, and responsible gaming awareness.
Collaborate with Marketing to execute promotions, VIP programs, events, drawings, and monthly marketing initiatives.
Partner with Finance on budgets, capital planning, P&L reviews, expense management, Ariba processing, and financial reporting.
Develop and implement capital improvement plans, including gaming equipment and facility investments.
Partner with Security, Surveillance, Compliance, and local law enforcement to ensure guest safety, regulatory compliance, and risk mitigation.
Oversee investigations, accident reporting, safety inspections, AED maintenance, and litigation support.
Ensure locations remain clean, safe, and operational through effective facilities management and vendor oversight.
Ensure compliance with all gaming, safety, licensing, and regulatory requirements, including AML, LSRC, LGCB, LSP, ATC, Health Department, and fire inspections.
Maintain compliance documentation, audit records, permits, and serve as the primary liaison with regulatory agencies.
Represent Fair Grounds at community events, VIP functions, tours, and major race days.
Perform additional leadership responsibilities and special projects as assigned.