General Manager of Shuttle Bus Operations - BWI Airport

Reimagined Parking•New York, NY

2d•Onsite

About The Position

Reimagined Parking is seeking a highly motivated and experienced Airport Shuttle Manager to oversee daily shuttle operations at Baltimore Washington International Airport. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, client management, operational logistic and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply.

Requirements

Minimum of 3–5 years of supervisory or management experience in transportation, parking, or related operations.
Strong focus on customer service and client satisfaction.
Client relationship management skills.
Airport or transit operations experience strongly preferred.
Excellent leadership, communication, and problem-solving skills.
Strong knowledge of DOT, OSHA, and airport safety regulations.
Ability to manage multiple priorities in a dynamic, high-volume environment.
Proficiency in Microsoft Office Suite and scheduling/dispatch software.
Valid driver’s license with a clean driving record; CDL with passenger endorsement preferred.
Must successfully pass a background check, in accordance with company policy and applicable laws
Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility.

Nice To Haves

Airport or transit operations experience strongly preferred.
CDL with passenger endorsement preferred.

Responsibilities

Ensure an exceptional and seamless customer experience for every parker
Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations.
Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability.
Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded.
Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service.
Manage a team of 60–70 employees, including shuttle drivers and support staff.
Manage daily shuttle operations, ensuring timely and safe transportation services across designated routes and schedules.
Lead and support shuttle drivers, ensuring adherence to company policies, customer service standards, and regulatory requirements.
Oversee a 24/7 operational location, ensuring continuous service delivery, shift coverage, and operational excellence across all hours.
Respond to and resolve operational issues, including vehicle breakdowns, delays, and customer complaints, with urgency and professionalism