General Manager of Retail

Compass Group•Austin, TX

12d•Onsite

About The Position

As a Retail General Manager, you will be responsible for leading and motivating our teams to provide an unforgettable experience to our guests in our venue retail spaces. The ideal candidate will be an experienced retail operations leader who is focused on people and quality standards.

Requirements

2+ years experience in a retail operational position
High level of computer literacy
Passion for retail
Excellent interpersonal and stakeholder management skills

Nice To Haves

Bachelor's Degree with a focus in Business is preferred

Responsibilities

Ensuring high standards of merchandising at all retail areas
Coaching and leading team members to provide a fantastic guest experience
Identifying and implementing plans for continual operational improvement
Taking a hands-on approach to ensuring our standards are being executed
Overseeing retail opening duties – ensuring readiness from the moment the first guest arrives
Overseeing closing duties to ensure retail areas are secured
Supervising team members to ensure high standards are always maintained
Scheduling team members through Kronos/MyStaff – aligning labor spend with revenue forecasts to optimize financial performance and guest experience
Accurate completion and maintenance of inventory to prevent shrinkage
Placing orders for products based on detailed analysis of future demand
Ensuring high standards of store merchandising are always maintained
Coaching team members to continually enhance performance
Attend management meetings to build collaboration with other departments at the location
Handling customer complaints to ensure timely and satisfactory completion
Processing invoices in a timely manner
Overseeing the rotation of merchandise for different event types to optimize revenue
Setting daily zone chart for team members
Completing team pre-shifts to set the tone for events and keep team members informed
Complete sales floor inspection to ensure all areas are set up to a high standard and are clean and safe
Overseeing sales floor restocking to optimize product availability
Receiving orders and checking to ensure accuracy
Planning and managing special event setups and tear downs
Assisting customers as needed – always setting an example for team members
Completing team member progressive discipline as needed
Ensuring compliance with all Payment Card Information rules always
Completion of annual performance and mid-term reviews with team members
Managing location 'Keys to the Future' activities to develop future leaders
Completion of team member orientation training
Other duties as assigned