General Manager of Premium
About The Position
The General Manager of Premium provides strategic and operational leadership for all premium hospitality operations within a sports and entertainment venue. This leader is responsible for delivering exceptional guest experiences while driving financial performance, developing high-performing teams, and ensuring operational excellence across suites, clubs, lounges, and premium events. The GM of Premium partners closely with culinary, sales, operations, and venue leadership teams to create memorable experiences that exceed guest expectations and strengthen client relationships.
Requirements
- Strategic and operational leadership for all premium hospitality operations within a sports and entertainment venue.
- Delivering exceptional guest experiences.
- Driving financial performance.
- Developing high-performing teams.
- Ensuring operational excellence across suites, clubs, lounges, and premium events.
- Partnering closely with culinary, sales, operations, and venue leadership teams.
- Creating memorable experiences that exceed guest expectations.
- Strengthening client relationships.
Responsibilities
- Lead all aspects of Premium Hospitality operations, including suites, clubs, VIP spaces, and catered events.
- Drive revenue growth, profitability, and cost-control initiatives through effective budgeting, forecasting, and labor management.
- Develop and lead managers and frontline staff through coaching, training, and performance management.
- Ensure exceptional guest service standards and premium hospitality execution during all events.
- Partner with culinary leadership to deliver innovative menus, elevated food and beverage offerings, and memorable guest experiences.
- Build and maintain strong relationships with venue ownership, clients, stakeholders, and premium guests.
- Ensure compliance with food safety, sanitation, alcohol service, labor regulations, and company policies.
- Lead event planning, logistics, staffing strategies, and operational readiness for all premium functions.
- Analyze business performance and implement action plans to improve guest satisfaction, operational efficiency, and financial results.
Benefits
- Instapay (early access to your wages)
- High interest savings both through the EVEN app
- Associate Shopping Program
- Health and Wellness Program
- Discount Marketplace
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
