General Manager of Premium - Acrisure Stadium

Aramark•Pittsburgh, PA

1d•Onsite

About The Position

The General Manager of Premium is responsible for planning and leading the premium operations across multiple units within Acrisure Stadium in Pittsburgh, PA. The General Manager of Premium will be responsible for the Premium team, planning, and completing catering orders and premium special events and will be responsible for the budgets and financial goals of the department.

Requirements

5-7+ years of food service management experience working in premium services
Must have availability to work event-based hours including evening, weekend, and potentially holiday hours
The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
Meaningful experience in service industry, contract services, or hospitality environment.
Proven ability leading through other managers.
Experience in creating and managing a department budget, financial controls and analysis.
Experience crafting product sales strategies and implementing operational programs and initiatives.

Nice To Haves

Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.

Responsibilities

Coordinate total premium operations to include duties such as booking events, supervising teams, developing, selecting, and costing menus, pricing, hiring, and departmental administration
Be responsible for all aspects of preparation, service, and cleanup for multiple premium operations
Develop and implement premium dining solutions to meet customers’ needs
Develop and maintain effective client and customer rapport
Develop and implement annual comprehensive marketing plan for premiums services, including but not limited to collateral, sales strategies, and marketing budgets
Establish and implement service and presentation standards for all premium operations, implement processes to ensure compliance and consistency
Implement new services to support base business growth and client retentions
Stay ahead of and advise clients, customers and staff on current premium dining trends and products
Facilitate the delivery of prepared food built from banquet event orders
Participate in sales process and negotiations of contracts and assist clients in planning special events
Train and lead premium services employees to ensure standards are followed
Responsible for setting and delivering sales, food, and labor targets
Responsible for execution of premium hospitality events of varied size and scope including staffing and management
Responsible for components accounting functions including accurate reporting of all premium related revenue, expenses, and receivables
Ensure compliance with all food, occupational and environmental safety policies