GM OF GAMING OPERATIONS

The Pueblo of Sandia•Albuquerque, NM

3d•$207,792 - $259,730•Onsite

About The Position

The General Manager of Gaming Operations is responsible for the casino’s day-to-day operations, administration, and internal controls to protect company assets and enforce policies and procedures. The role oversees key gaming and executive-level personnel and works with the Chief Operating Officer to plan operations, maximize profits and productivity, improve efficiency, and meet the Pueblo of Sandia’s growth objectives. It directs Slot Department, Table Games, Poker, Bingo, Keno, Sportsbook, Cage/Vault, Count Department, and Responsible Gaming operations. The position develops and monitors operational plans and budgets, supports customer service and product quality, controls labor and operating costs, and recommends ways to improve revenues, costs, and service. It establishes operating procedures and safeguards, oversees compliance, develops departmental goals, and maintains accountability for managers’ performance. The General Manager also works with executive leadership on marketing strategies and future expansion, prepares reports for Tribal Council and other entities, and helps develop staff through direction, mentorship, and training opportunities. The role requires extensive senior-level casino gaming management experience, including experience in a Class III gaming facility with more than 2,000 machines. The work is normally performed in an interior/office environment and includes considerable walking and standing. A required STGC Gaming License, pre-employment and random drug screening, and a valid, unrestricted New Mexico Driver’s License are specified.

Requirements

Bachelor’s degree, preferably in Business Administration, Hospitality Management, Public Administration, or a related field, and ten years of experience managing and administering a casino gaming establishment; alternatively, a combination of related accredited-college education and direct experience totaling fourteen years may substitute.
Eight years of Gaming Operations experience in a senior management position at a Class III gaming facility with a machine count greater than 2,000.
Must be at least 21 years of age.
Must possess and maintain a valid, unrestricted New Mexico Driver’s License.
Must be able to obtain and maintain the required STGC Gaming License.
Must complete pre-employment and random drug screening.
Knowledge of Gaming Commission policies, procedures, and guidelines.
Knowledge of casino, Tribal, federal, and state reporting requirements and all facets of the gaming industry.
Knowledge of casino business operational planning processes and procedures.
Ability to raise service and quality standards and communicate, plan, and implement new standards, procedures, or strategies.
Ability to supervise, coordinate, direct, and assign work; make rapid decisions with limited resource data; and analyze timelines, project resources, and evaluate results.
Ability to provide sound, measurable support for recommendations for change.
Ability to hire, motivate, and maintain a viable workforce.
Ability to develop and administer a large casino and resort operations budget.
Ability to work effectively with employees, the general public, and Tribal Council.
Ability to draft complex reports and materials and deliver lengthy oral and written presentations.
Strong leadership, planning, decision-making, problem-solving, delegation, and time-management skills.
Strong technical skills and advanced subject-matter knowledge across the reporting operational areas.
Strong communication skills, including motivating others, showing empathy, recognizing performance excellence, and leading by example.

Responsibilities

Oversee the casino’s day-to-day operations, administration, and internal controls to protect company assets and enforce policies and procedures.
Direct operations for Slots, Table Games, Poker, Bingo, Keno, Sportsbook, Cage/Vault, Count Department, and Responsible Gaming.
Maximize revenue generation in gaming departments and provide flawless customer service and a product level conducive to a four-star operation.
Control labor and other operating costs in line with casino volume.
Spend time in operations through Management By Walking Around and engage with customers to identify what is working and what needs improvement.
Mentor, consult with, and direct gaming division managers to promote teamwork, communication, and planning.
Recommend revenue-enhancement, cost-reduction, and customer-service improvements to the Chief Operating Officer.
Develop, implement, and monitor an operational business plan aligned with Resort and Casino goals and ownership objectives.
Work with the Chief Operating Officer to improve performance, quality, and profitability of gaming activities.
Create a management philosophy that promotes teamwork, planning, communication, responsibility, and accountability.
Manage direct reports positively and provide direction, guidance, and mentorship for professional growth.
Work with the Chief Operating Officer and Director of Marketing to develop strategies to expand client attendance and increase profits.
Develop, implement, and monitor operating department budgets.
Structure operating departments, establish goals and objectives, enforce organizational policies and procedures, and ensure compliance with agency directives.
Prepare, review, and comment on operational reports and present them to Tribal Council, committees, organizations, and other entities as necessary.
Identify training needs, contract with service providers, and provide training opportunities.
Consult with the Chief Operating Officer on future expansion needs in light of infrastructure, projected needs, and available resources.
Establish internal operating procedures and safeguards to protect Tribal assets, clients, employees, and Tribal property.
Ensure timely transfer of casino resources to area banks and maintain effective business relationships with creditors, local merchants, and clientele.
Establish game formats, hours of operation, and prize payment schedules.
Prepare financial reports for operational departments and present them to Tribal Council when applicable.
Maintain accountability for departmental managers’ performance and evaluation.
Provide direct management and supervision to reporting team members, set goals, analyze issues proactively, and advise staff.
Perform additional assigned duties and maintain punctual and regular attendance according to the assigned schedule and Attendance Policy.