General Manager of Concessions

Compass Group•Bloomington, IN

2d•$70,000 - $75,000•Onsite

About The Position

The General Manager of Concessions is responsible for the strategic and operational leadership of all concessions operations for Indiana University Athletics. This position oversees event execution, financial performance, team member development, inventory management, food and beverage operations, guest experience, and client partnerships across multiple athletic venues. The General Manager provides leadership to management and hourly teams while ensuring compliance with company, university, state, and federal standards. The successful candidate will drive operational excellence, foster a positive team culture, and deliver exceptional hospitality experiences that support the Indiana University Athletics brand.

Requirements

Bachelor's degree in Hospitality Management, Business Administration, Sports Management, or a related field; or equivalent combination of education and experience.
Five (5) or more years of progressive leadership experience in food and beverage, concessions, hospitality, sports, entertainment, or a related industry.
Demonstrated experience leading large teams in a high-volume environment.
Strong financial management experience, including budgeting, forecasting, labor management, and P&L accountability.
Excellent leadership, coaching, communication, and relationship-building skills.
Strong organizational, problem-solving, and decision-making abilities.
Proficiency with Microsoft Office and hospitality management systems.

Responsibilities

Lead and oversee all concessions operations across Indiana University Athletics venues and events.
Manage and develop concessions management teams, supervisors, hourly team members, nonprofit groups, and subcontracted labor.
Drive guest experience initiatives and ensure service standards are consistently executed.
Partner with Indiana University Athletics leadership and key stakeholders to support event planning and execution.
Develop and manage department budgets, labor plans, financial forecasts, and operating expenses.
Analyze event performance and identify opportunities to improve revenue, profitability, and operational efficiency.
Ensure compliance with food safety, sanitation, alcohol service, health department, and company standards.
Oversee staffing, recruitment, onboarding, training, scheduling, and succession planning efforts.
Monitor and maintain inventory controls, product ordering, transfers, requisitions, and monthly inventory processes.
Ensure proper cash handling, loss prevention, PCI compliance, and financial reporting procedures are followed.
Collaborate with culinary, purchasing, and warehouse teams to support product availability and operational readiness.
Lead safety initiatives, accident reporting, compliance programs, and corrective action processes.
Resolve escalated guest concerns and implement solutions to improve the overall fan experience.
Conduct regular operational reviews, venue inspections, and event evaluations to ensure continuous improvement.
Maintain equipment, facility, and operational standards to support a safe and efficient work environment.
Support premium services, special projects, and other operational areas as needed.
Perform other duties and responsibilities as assigned.