General Manager - Multi-Property

Roberts Resorts & Communities•Austin, TX

2d•Onsite

About The Position

About Roberts Resorts & Communities This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together. Position Summary The General Manager (GM) is the senior on-site leader responsible for all aspects of operations across a four-asset portfolio totaling approximately 1,500 sites spanning RV, Manufactured Housing, and Commercial property types. This is a true General Manager role. The GM is the primary owner of day-to-day operations, people leadership, financial performance, hospitality execution, and asset condition across the entire portfolio. Total Scale: ~1,500 sites. Performance Objectives This role requires a leader who is deeply embedded in the operation. The GM is expected to: Be highly visible on the property Know residents, RV guests, and community members personally Model hospitality for transient guests while maintaining strong resident relationships Maintain constant awareness of property condition, staffing, and operational issues This is not a remote, desk-based, or purely strategic role. Serve as the senior authority on-site for all four assets Own daily operations while setting long-term direction Make real-time decisions and solve problems directly when needed Personally engage with RV guests and community residents Set and model hospitality standards Serve as escalation point for high-impact issues Conduct regular site walks and inspections Ensure cleanliness, curb appeal, safety, and maintenance standards Maintain hands-on knowledge of infrastructure and utilities Directly lead the current Property Manager Build and develop Assistant Managers and department leads Coach teams through observation and real-time feedback Address performance issues promptly and directly Financial Performance (P&L Ownership) Full ownership of portfolio P&L Drive NOI through occupancy, rate discipline, collections, and expense control Actively manage budgets, forecasts, and variances Oversee preventative maintenance and capital execution Partner with corporate teams on long-term asset planning Provide accurate, ground-truth reporting to the COO Surface risks early based on firsthand operational knowledge What Success Looks Like (12–18 Months) GM is recognized as the leader of all four communities Strong hospitality reputation among RV guests Residents feel known, heard, and respected Properties are clean, well-maintained, and operationally sound Assistant Managers are developed and effectively running day-to-day functions NOI improves without sacrificing experience or asset health

Requirements

8–12+ years in hands-on GM, hospitality, or multi-site operations leadership
Direct experience with RV, MH, hospitality, or mixed-use properties
Constantly stand, walk, push, pull, lift grasp, bend and kneel; Frequently use arms and hands
Manual dexterity for handling paperwork and using office equipment
Clear vision and hearing for reviewing documents and communicating effectively
Capability to lift up and carry up to 30 pounds
Leadership: Strong people instincts, financial acumen, and operational discipline
Conflict Resolution: Proven ability to manage complex operations personally

Responsibilities

Be highly visible on the property
Know residents, RV guests, and community members personally
Model hospitality for transient guests while maintaining strong resident relationships
Maintain constant awareness of property condition, staffing, and operational issues
Serve as the senior authority on-site for all four assets
Own daily operations while setting long-term direction
Make real-time decisions and solve problems directly when needed
Personally engage with RV guests and community residents
Set and model hospitality standards
Serve as escalation point for high-impact issues
Conduct regular site walks and inspections
Ensure cleanliness, curb appeal, safety, and maintenance standards
Maintain hands-on knowledge of infrastructure and utilities
Directly lead the current Property Manager
Build and develop Assistant Managers and department leads
Coach teams through observation and real-time feedback
Address performance issues promptly and directly
Full ownership of portfolio P&L
Drive NOI through occupancy, rate discipline, collections, and expense control
Actively manage budgets, forecasts, and variances
Oversee preventative maintenance and capital execution
Partner with corporate teams on long-term asset planning
Provide accurate, ground-truth reporting to the COO
Surface risks early based on firsthand operational knowledge

Benefits

Medical, Dental, and Vision coverage for you and your dependents
Employer-paid life insurance for peace of mind
A full menu of voluntary coverages — STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
80 hours of PTO plus 11 paid holidays to recharge and refresh
401(k) with a 3% company match to invest in your future
The chance to be part of an inclusive, supportive community where your contributions matter
Complimentary stay at one of our resorts — enjoy the lifestyle you help create!

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