General Manager / Managing Director

Pyramid Global Hospitality•Port Charlotte, FL

1d•Onsite

About The Position

Pyramid Global Hospitality is seeking a General Manager/Managing Director for The Sunseeker Resort Charlotte Harbor in Southwest Florida. This leadership role will guide the resort team and shape its vision. The resort is a luxury waterfront destination with 785 guest rooms, extensive event space, 18 food and beverage outlets, multiple pools including the largest rooftop pool in Florida, a spa, and golf course. The Managing Director/General Manager (MDGM) will oversee all operations, drive financial performance and revenue growth, cultivate a culture of luxury and sophistication, and build a world-class team. This position offers significant career advancement opportunities within Pyramid Global Hospitality's People-First Culture.

Requirements

Proven leader with a significant track record and tenure in a large (over 600+ room) luxury or lifestyle resort as a General Manager or Managing Director preferably in an upper upscale 4 diamond resort.
A minimum of 10+ years of progressive growth with good career path trajectory and stability in full-service luxury hotels/resorts showing positive results.
A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
Must have strong sales acumen and show a track record of profits in sales, revenues, and all aspects the resort including high-level Food and Beverage.
Strong owner relationship and presentation skills required.
Exceptional leadership, communication, problem-solving abilities, and critical thinking skills.
The flexibility to adapt to varying shifts, including weekends and holidays.

Nice To Haves

Spa, golf, and condo experience preferred.
Significant experience in the Florida convention, leisure travel, and tourist market is highly preferred.

Responsibilities

Oversee all operations, strategy, and growth of the hotel.
Ensure the resort's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.
Act as a strategic partner with regular and effective communication with the ownership group and asset managers.
Develop and execute a comprehensive strategic plan to drive the resort’s growth and profitability.
Identify market trends, customer preferences, and the competitive landscape to make informed business decisions.
Set long-term goals and objectives for the resort and work towards achieving them.
Partner with the Community.
Assure staff are recruited, selected, trained, counseled, and rewarded to maintain performance standards while 'providing service beyond expectations'.
Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
Provide guidance, mentoring, and development opportunities to team members.
Encourage teamwork and open communication across all departments.
Foster a strong support group and networking pipeline for key leadership.
Oversee all operational departments including sales, front office, food & beverage, banquets, housekeeping, spa, and more.
Ensure smooth day-to-day operations by implementing efficient processes and procedures.
Monitor service quality to maintain the highest standards of guest satisfaction.
Create and manage the resort’s budget, allocating resources appropriately to various departments.
Monitor financial performance, analyze variances, and implement corrective actions as needed.
Drive revenue generation through strategic pricing, upselling, and innovative offerings.
Foster a guest-centric culture throughout the resort, prioritizing personalized service and exceptional experiences.
Address guest concerns and feedback promptly, striving for continuous improvement.
Implement initiatives to enhance guest satisfaction and loyalty.
Drive and deliver a first-class experience and create happiness to every guest.
Ensure the maintenance and enhancement of the resort’s physical assets, including accommodations, amenities, and common areas.
Implement sustainability initiatives to minimize the resort’s environmental impact.
Stay updated on local and national regulations related to the hospitality industry and ensure the resort’s compliance.
Maintain health and safety standards for guests and staff.