General Manager - Insurance

JPMorgan Chase & Co.•Columbus, OH

3d•$131,100 - $200,000

About The Position

As the General Manager in Business Banking Insurance, you will be responsible for strategy, business management, customer experience, and controls for the new, digital-led Property & Casualty Insurance agency business supporting our 7M+ small business clients. You will build out and manage a team that is responsible for various aspects of product strategy, measuring and driving key business metrics, as well as ensuring the execution and delivery of the go-to-market approach. This is a dynamic opportunity to work in a fast-paced start-up environment with the ability to influence the future products and services that Chase offers in support of our mission to be the most recommended bank for small businesses.

Requirements

10+ years of experience in business management, product leadership, or general management roles, ideally within insurance, financial services, and digital platforms.
Proven track record of building and scaling digital businesses, with strong expertise in customer experience, product development, and go-to-market execution.
Demonstrated ability to lead and develop high-performing teams in a dynamic, fast-paced environment.
Strong analytical and strategic thinking skills, with experience using data to drive business decisions and measure outcomes.
Excellent communication, collaboration, and stakeholder management skills, with the ability to influence at all levels of the organization.
Ability to prioritize and thrive in a fast-paced environment while maintaining strong relationships with business partners.
Versatile personality type with high resiliency, a commitment to success, and a willingness to pitch in wherever necessary to get the job done

Nice To Haves

MBA or related degree preferred, but not required
Insurance experience strongly preferred, especially working with insurance agencies

Responsibilities

Shape the evolution of our business strategy for the small business Property & Casualty Insurance agency business
Define, establish and monitor key business metrics, using data-driven insights to inform decisions and drive growth, profitability, and customer satisfaction.
Ensure robust risk management and controls, maintaining compliance with regulatory requirements and internal standards.
Collaborate with agile product, technology, operations, marketing, carrier management team, and field leadership to deliver integrated solutions for our small business clients.
Champion the voice of the customer, leveraging feedback to enhance products, services, and the overall client experience.
Foster a culture of innovation and continuous improvement, encouraging experimentation and rapid iteration.
Develop and design operating procedures, and capabilities in partnership with various teams to drive business results
Lead, mentor, and manage a team responsible for various aspects of product strategy, customer experience, and business performance.