General Manager - Indian Pueblo Meetings & Events

Indian Pueblo Cultural Center•Albuquerque, NM

1d•$55,411 - $72,035•Onsite

About The Position

The Indian Pueblo Cultural Center (IPCC) is seeking an experienced, energetic, and customer-focused General Manager, Meetings & Events to lead one of our most dynamic hospitality operations. Reporting to the Director of Food & Beverage, the General Manager provides strategic and hands-on leadership for banquet, catering, meetings, conferences, and special events-from the first client inquiry through planning, event execution, billing, and post-event follow-up. This is an exciting opportunity for a hospitality leader who understands that exceptional events are about more than flawless execution. They are about creating memorable experiences, building lasting relationships, generating business, and proudly sharing the unique culture, history, art, and hospitality of the 19 Pueblos of New Mexico.

Requirements

Bachelor's degree in Business Administration, Hospitality Management, Hotel and Restaurant Management, Marketing, Event Management, or a related field; or an equivalent combination of education and relevant experience.
At least five years of progressively responsible experience in hospitality, meetings, conferences, banquets, catering, events, or a related environment.
At least two years of supervisory or management experience with responsibility for leading employees.
Demonstrated experience managing staffing, scheduling, employee performance, customer service, revenue generation, expenses, and operational results.
Experience in sales, business development, catering, meetings, conferences, banquets, or event management.
Ability to successfully complete required pre-employment screening, including background investigation and drug/alcohol screening.
Native American preference will be given in accordance with applicable law.
Strong leadership, coaching, delegation, and team-development skills.
Deep knowledge of banquet, catering, conference, meeting, and event operations.
Strong sales, business-development, negotiation, and relationship-management abilities.
Financial and business acumen, including budgeting, forecasting, labor management, cost control, and profitability.
Excellent customer-service skills and the ability to turn client needs into exceptional experiences.
Strong analytical and problem-solving skills with the ability to use KPIs and operational data to drive results.
Excellent written and verbal communication skills.
The ability to manage multiple priorities and complex events in a fast-paced environment.
Calm, confident decision-making under pressure.
Cultural competency and the ability to work respectfully and effectively with Native American communities, tribal representatives, community organizations, and visitors from diverse backgrounds.
An appreciation for and willingness to learn about Pueblo history, art, culture, traditions, and the mission of IPCC.
Proficiency with Microsoft Office and common business applications, with the ability to learn catering/event-management and point-of-sale systems.
A commitment to integrity, accountability, dependability, professionalism, and service excellence.
The ability to obtain and maintain food-handler, food-safety, alcohol-service, or other certifications required for the position.

Nice To Haves

Hospitality, cultural, convention, resort, hotel, or destination experience is preferred.

Responsibilities

Lead the Banquets, Meetings & Events operation with responsibility for service excellence, revenue growth, profitability, staffing, and operational performance.
Inspire, develop, coach, and hold team members accountable while building a culture of teamwork, professionalism, and exceptional guest service.
Oversee events from initial inquiry and booking through planning, execution, billing, and follow-up.
Lead the development and execution of event plans, contracts, banquet event orders, group resumes, room sets, menus, timelines, and related documentation.
Build strong relationships with meeting planners, corporate and community organizations, clients, vendors, tourism partners, and other key stakeholders.
Drive sales and business-development opportunities that increase event revenue, repeat business, market share, and utilization of meeting and event spaces.
Lead the successful execution of executive meetings, conferences, banquets, receptions, cultural events, and other functions.
Partner closely with Sales, Food & Beverage, Culinary, Hotel, Facilities, Finance, Marketing, Security, and other departments to ensure seamless event experiences.
Establish and maintain high service standards and actively monitor customer satisfaction and feedback.
Manage departmental budgets, forecasts, labor costs, purchasing, inventory, operating expenses, and profitability.
Analyze revenue, labor, customer satisfaction, sales conversion, event volume, repeat business, and other performance indicators to identify opportunities and implement action plans.
Ensure appropriate staffing and labor deployment based on event volume and business needs.
Develop team capabilities through training in service, event execution, food and beverage, safety, customer service, cultural awareness, and organizational policies.
Provide visible leadership during events, resolving challenges and client concerns with professionalism, sound judgment, and a customer-first mindset.
Ensure compliance with food safety, sanitation, alcohol-service, health and safety requirements, organizational policies, and applicable laws.
Represent IPCC professionally at hospitality, tourism, business, cultural, community, and industry events.