General Manager in Training

ARS-Rescue Rooter•,

6d•Hybrid

About The Position

American Residential Services (ARS) is seeking proven leaders to join our General Manager in Training Program—a structured development opportunity designed to prepare high-potential candidates to become General Managers of ARS HVAC and Plumbing service centers. This role is especially well suited for transitioning military members who have led teams, managed complex operations, maintained high standards, and delivered results in demanding environments. As a General Manager in Training, you will travel to ARS “Best in Class” branches and learn directly from successful General Managers and department leaders. Through hands-on assignments, mentorship, operational training, and exposure to multiple areas of the business, you will develop the skills needed to assume full responsibility for an ARS service center. Candidates must be willing to travel during the training program and relocate within one of the following ARS regions: Midwest, Texas, West, Southeast, Mid-Atlantic, Northeast. Upon successful completion of the program and ARS assessment process, participants may be considered for placement as a General Manager based on business needs, performance, and geographic availability.

Requirements

Significant experience leading teams in fast-paced, mission-focused environments.
A record of successfully managing people, resources, operations, or complex programs.
The ability to establish priorities, develop plans, and execute against measurable objectives.
Strong leadership presence and the ability to build cohesive, accountable teams.
Experience coaching, mentoring, training, or developing others.
Sound judgment and the ability to make decisions with incomplete or rapidly changing information.
Strong verbal and written communication skills.
Financial, analytical, or resource-management experience.
The ability to interpret performance data, identify trends, and take corrective action.
Strong organizational, time-management, and multitasking skills.
Attention to detail and a commitment to operational excellence.
Proficiency with computers and common business software, including Microsoft applications.
A commitment to workplace safety, integrity, customer service, and employee engagement.
Willingness to travel extensively during the training program.
Willingness to relocate within the assigned ARS region after training.

Nice To Haves

Leadership experience as a commissioned officer, noncommissioned officer, senior enlisted leader, warrant officer, or military program manager.
Experience managing operations, logistics, maintenance, transportation, facilities, recruiting, training, or service delivery.
Experience leading teams that serve internal or external customers.
Experience managing budgets, equipment, schedules, staffing, readiness, or performance metrics.
A bachelor’s degree or an equivalent combination of military experience, civilian experience, education, and professional training.
Experience in a business-to-consumer, business-to-business, home services, skilled trades, retail, logistics, or field-service organization.

Responsibilities

Service center operations and profit-and-loss management
Residential HVAC and Plumbing service delivery
Sales, revenue growth, and business development
Customer experience and service quality
Recruiting, training, and employee development
Financial analysis, forecasting, and budgeting
Safety, compliance, and risk management
Workforce planning and performance management
Competitive analysis and market strategy
Cross-functional leadership and organizational communication
Assuming full operational responsibility for profit-and-loss activities.
Planning, organizing, directing, coordinating, and controlling service center operations.
Establishing a strong team culture and holding employees accountable to high standards of performance, safety, and customer satisfaction.
Consistently administering ARS policies, procedures, and operating standards.
Recruiting, selecting, training, coaching, and developing service center employees.
Building leadership capability and preparing team members for increased responsibility.
Monitoring employee engagement, job satisfaction, performance evaluations, and compensation reviews.
Preparing business forecasts, budgets, operational plans, and performance reports.
Analyzing financial and operational data to identify trends, risks, and opportunities.
Taking timely corrective action when performance is not aligned with business objectives.
Optimizing staffing, scheduling, workflows, and resources to improve efficiency and service delivery.
Developing and executing plans to meet or exceed revenue, profitability, and customer-experience goals.
Maintaining a strong understanding of local competitors, market conditions, and customer needs.
Identifying innovations and sharing best practices across the organization.
Promoting and maintaining a safe, healthy, and accident-free work environment.