General Manager II

Avolta•Milwaukee, WI

3d•$49,844 - $56,964•Onsite

About The Position

The General Manager II manages a complex quick-service or casual-dining restaurant, or a small cluster of nearby restaurants or points of sale, generally with annual sales exceeding $4 million. The GMII is responsible for the restaurant’s overall success, ensuring it is clean, staffed, open for business, and operating to high operational and financial standards. The role exercises broad discretion and judgment in making leadership decisions and accepts profit-and-loss responsibility. The GMII oversees staffing, scheduling, hiring and personnel decisions, associate onboarding and training, product availability, equipment maintenance, financial and operational performance, brand standards, marketing programs, customer and associate issue resolution, and health and safety compliance. The position requires working a varied, rotating schedule onsite across operating days and hours, including some opening, busy daypart, and closing shifts.

Requirements

Documented and demonstrated management skills for the restaurant types assigned, including responsibility for restaurant success and failure and P&L results across multiple annual cycles.
Generally, at least 3 years of restaurant P&L management experience and 5–7 years of overall working restaurant experience in the relevant restaurant type are typically necessary.
Demonstrated team management, delegation, and issue-resolution skills, with the ability to manage multiple concurrent priorities.
Knowledge of HMSHost policies and products, service, quality, equipment, and operations standards, or ability to demonstrate this knowledge within a reasonable time after hire or promotion.
Ability to speak, read, and comprehend instructions, short correspondence, and policy documents; understand menus and brand standards; and converse comfortably with individuals.

Nice To Haves

Graduation from a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement.

Responsibilities

Ensure closing activities prepare the restaurant for opening and hold shift managers accountable for opening and closing checklists and requirements.
Demonstrate manager behaviors that foster employee engagement and deploy staff and resources to support profitability; accept P&L responsibility.
Assign work, prepare schedules, and ensure all shifts are covered.
Provide staff with support, coaching, and encouragement to achieve business goals.
Interview candidates and make hiring, termination, advancement, promotion, and other associate status decisions.
Promote HMSHost as an employer of choice and execute the company’s diversity and inclusion philosophy within the restaurant.
Oversee associate onboarding and offboarding, including badging, orientation, on-the-job training, and other required processes and training.
Review financial and operational reports, monitor progress toward unit goals, and assign associates to meet objectives.
Recognize associate contributions and support company recognition initiatives and team motivation plans.
Maintain current contact information for restaurant associates and champion employee engagement behaviors.
Ensure daily orders are prepared and restaurant units are stocked appropriately; teach associates ordering procedures.
Oversee receiving goods, invoice processing, and vendor contact regarding supply-chain or product-availability issues.
Maintain proficiency in company management information systems and tools.
Monitor and maintain restaurant equipment and schedule routine service or repairs.
Participate in and manage the company’s response to NSF and other audits.
Minimize and record waste as needed and participate in the food donation program.
Assess associate skill levels and conduct or coordinate on-the-job training and other education activities.
Promote adoption of company technology and maintain working knowledge of brand standards, collective bargaining agreements, landlord lease agreements, and applicable procedures and protocols.
Develop and implement strategies to increase revenue.
Manage day-to-day associate activities and resolve customer and associate questions and problems, referring complex issues to senior leaders when appropriate.
Use associates’ strengths and provide ongoing feedback on individual development and business goals.
Implement marketing and brand programs, comply with promotional activity, drive revenue, and coordinate with support teams on programming as directed.
Maintain understanding of applicable federal, state, and local sanitation, safety, and health standards and procedures.
Hold managers and staff accountable for understanding and following safety standards; train new managers and associates on wellness checks and applicable COVID-19 requirements.
Perform health and safety activities specified in the Manager’s Guide to Associate Health and Safety.