General Manager II Store 3385 Denver CO
About The Position
A General Manager must be committed to inspiring the team, helping Customers succeed, and growing the business with integrity. This is a professional level sales and management position capable of supporting functions on both sides of the business. The role requires an understanding of store systems, automotive systems, parts knowledge, and the ability to identify, troubleshoot, and project assist for DIY customers. The General Manager is responsible for developing and maintaining Professional Customer relationships and program growth, and is accountable for achieving financial metrics and maintaining service and appearance standards. This position is exempt and requires a minimum of 50-55 hours per week (excluding meal break periods), with an average schedule of 5-6 days a week, 11-hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required based on staffing, store conditions, sales to target, and other business demands. General Managers are required to work a schedule based on the needs of the business.
Requirements
- Friendly communication
- Ability to locate and stock parts
- Safety knowledge and skills
- Ability to become ASE P2 certified or ASE ready equivalent
- Ability to execute and train project and product quality recommendations
- Advanced parts lookup and sourcing
- Ability to source from numerous places including special order, FDO, second source, etc.
- Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
- Ability to execute and train inventory systems and store equipment
- Ability to execute and train POS and Parts lookup systems
- Ability to review and analyze P&L statement
- Ability to recruit, select, hire and develop quality Team Members
- Ability to build and grow relationships with Professional Customers
- Working knowledge of automotive systems
- Speak and write English
- Communicate effectively and build strong relationships with Customers, peers and upper management
- Use Microsoft software effectively (Word, Excel required)
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
- Ability to review and analyze business reports, such as profit and loss statement (P&L)
- Hold others accountable, inspect work quality and give feedback in a way that is inspiring
- Ability to work an assortment of days, evenings and weekends as needed
- 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment
- Successful experience managing profitability; proven financial and business acumen
- High school diploma or general education degree (GED)
- Must have a valid driver's license
Nice To Haves
- Spanish a plus
- PowerPoint preferred
- Bachelor’s degree in business or a related area preferred
- ASE certification preferred, but not required
Responsibilities
- Achieve overall store sales goals and service objectives
- Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
- Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members
- Ensure execution of all inventory and operational standards
- Coach all Team Members to deliver on Customer expectations (DIY and Professional)
- Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)
- Ability to lead change management
- Embrace diversity and foster a respectful environment for both Customers and Team Members
- Provide DIY service including battery installation, testing, wiper install, etc.
- Assist District/Region in other functions upon request
Benefits
- Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
