General Manager II

Lineage•New Castle, DE

3d•Onsite

About The Position

We are seeking a motivated General Manager to lead our D2C warehouse operation in New Castle, DE. This leader will be responsible for developing high-performing teams, driving continuous improvement initiatives, and leading through change while creating a culture of engagement and accountability. The ideal candidate will have strong experience with: Team development and employee engagement Continuous improvement and change management Labor planning and P&L ownership Client-facing relationship management Driving operational excellence in a fast-paced warehouse environment We are looking for a collaborative, hands-on leader who can partner with both internal teams and clients to deliver exceptional results. Provide strategic direction and operational support to meet the established goals for a small sized warehouse which carries a broad scope of responsibilities and complexity. Operate facility while following all regulatory and company safety standards, policies, and procedures.

Requirements

Bachelor’s Degree or equivalent work experience
4 years’ Operations Management experience in Supply Chain or related field
Demonstrated proficiency in development and implementation of strategy/annual plans (budget, operational performance, SOPs, workshops, etc.), and bottom-line cost/efficiency management
Experience with continuous improvement quality processes such as Six Sigma and/or LEAN
Experience managing, training, and developing people in operation roles
Proficient computer skills, including Microsoft Office Suite
Demonstrated Experience working with Warehouse Management Systems (WMS)
Excellent verbal and written communications skills including the ability to interact with internal and external customers
Ability to lead discussions, make presentations and deliver technical results to a non-technical audience
Excellent analytical and problem-solving skills, including the ability to deal with ambiguity
Ability to travel up to 25%
Ability to work in temperatures as low as -20 Fahrenheit/-25 Celsius in cold storage sites or up to 100 Fahrenheit/37 Celsius in dry storage sites while wearing company provided personal protective equipment and freezer gear
Must be able to lift a minimum of 40 lbs./18kgs.; weight may be more dependent upon facility
Must be comfortable with various noise levels, at times, can be loud

Responsibilities

Direct, recruit, train, develop, and provide performance feedback to direct reports to ensure productivity, efficiency, and effectiveness
Achieve company performance goals including internal and external Key Performance Indicators (KPIs), such as Labor to Revenue (LTR), truck turn times, and customer service standards
Review and analyze all warehouse activities and costs to drive process improvement
Collaborate with Sales Manager in marketing and sales efforts, including planning new account strategies, prospecting new accounts, sales calls, developing and quoting rates, negotiating contracts, and closing sales
Establish and ensure facilities have excellent focus on customer service and client relationships
Monitor and control budgets, capital expenditures, material handling equipment and space utilization to meet corporate targets
Facilitate and support initiatives that ensure the proper receipt, storage, handling, and/or distribution of food to exceed Lineage safety and food quality standards as well as employee health and safety