General Manager II - Store 5306 Kokomo, IN

Advance Stores Company•Kokomo, IN

11d•Onsite

About The Position

The General Manager II is responsible for achieving overall store sales goals and service objectives. This role involves managing and growing professional customer relationships and sales, ensuring the team is accountable for executing customer action plans. The position also includes selection, hiring, development, performance management, coaching, scheduling, and engagement of store Team Members. The General Manager ensures the execution of all inventory and operational standards, and coaches Team Members to deliver on customer expectations for both DIY and professional customers. Manager on duty responsibilities include touching base/coaching, floor/phone management, task assignment and completion, safety, and open/close duties. The role requires the ability to lead change management and embrace diversity, fostering a respectful environment for customers and team members. Secondary responsibilities include providing DIY services such as battery installation and testing, and assisting the District/Region in other functions upon request. Success factors include friendly communication, ability to locate and stock parts, safety knowledge, ASE P2 certification or equivalent, advanced parts lookup and sourcing, and the ability to execute and train on all store operational processes, testing and diagnostic equipment, inventory systems, store equipment, POS, and parts lookup systems. The role also requires the ability to review and analyze P&L statements and recruit, select, hire, and develop quality Team Members. Essential job skills include a working knowledge of automotive systems, effective communication in English (Spanish is a plus), proficiency in Microsoft software (Word, Excel required; PowerPoint preferred), ability to calculate figures and amounts, analyze business reports, and hold others accountable. The General Manager must be able to work an assortment of days, evenings, and weekends as needed.

Requirements

Friendly communication
Ability to locate and stock parts
Safety knowledge and skills
Ability to become ASE P2 certified or ASE ready equivalent
Ability to execute and train project and product quality recommendations
Advanced parts lookup and sourcing
Ability to source from numerous places including special order, FDO, second source, etc.
Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
Ability to execute and train inventory systems and store equipment
Ability to execute and train POS and Parts lookup systems
Ability to review and analyze P&L statement
Ability to recruit, select, hire and develop quality Team Members
Ability to build and grow relationships with Professional Customers
Working knowledge of automotive systems preferred
Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management
Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
Ability to review and analyze business reports, such as profit and loss statement (P&L)
Hold others accountable, inspect work quality and give feedback in a way that is inspiring
Ability to work an assortment of days, evenings and weekends as needed
2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment
Successful experience managing profitability; proven financial and business acumen
Must have a valid driver's license

Nice To Haves

ASE certification preferred, but not required
Bachelor’s degree in business or a related area preferred
PowerPoint preferred

Responsibilities

Achieve overall store sales goals and service objectives
Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members
Ensure execution of all inventory and operational standards
Coach all Team Members to deliver on Customer expectations (DIY and Professional)
Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)
Provide DIY service including battery installation, testing, wiper install, etc.
Assist District/Region in other functions upon request