General Manager II
Service Experts Heating & AC•Austin, TX
About The Position
The General Manager II is responsible for ensuring the completion of short to mid-term goals and objectives of the Field Management department. Typically reports to a director; manages the work efforts of managers/supervisors/individual contributors.
Requirements
- 8+ years of experience
- Bachelor's Degree
Responsibilities
- Schedule daily/weekly crew work, confirm kitted materials and tools.
- Conduct job plans and pre‑job briefings, covering steps, hazards, tools, hold points, and evidence expectations.
- Verify access/lockout points in MOPs (as applicable) and confirm zero‑energy checks where required.
- Inspect completed work—mounting, labeling, cable management, test logs, photo evidence.
- Lead root cause analysis on repeated rework or extended durations; implement corrective steps.
- Manage local spares crib and coordinate repair/returns of failed parts.
- Maintain accurate drawings and site notes after field changes.
- Coordinate customer communication for planned service windows and follow‑ups.
- Develop apprentices through task progression and checklists.
- Track site KPIs (ETA adherence, first‑time‑fix, backlog age) and act.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
