General Manager I - Store 7311 - Hickory, NC

Advance Stores Company•Hickory, NC

4d•Onsite

About The Position

A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. This is a professional level sales and management position capable of supporting functions on both sides of the business. The role requires understanding of store systems, automotive systems, parts knowledge and has the ability to identify, troubleshoot and project assist for DIY. The General Manager is responsible for developing and maintaining Professional Customer relationships and program growth. They are accountable for achieving financial metrics and maintaining service and appearance standards. The position is exempt and requires a minimum of 50-55 hours per week (excluding meal break periods). The average schedule is 5-6 days a week, 11 hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required based on staffing, store conditions, sales to target, and other business demands. General Managers are required to work a schedule based on the needs of the business.

Requirements

Ability to understand store systems
Ability to understand automotive systems
Parts knowledge
Ability to identify, troubleshoot and project assist for DIY
Ability to achieve overall store sales goals and service objectives
Ability to manage and grow Professional Customer relationships/sales
Ability to build and hold team accountable to executing Customer action plans
Ability to select, hire, develop, manage performance, coach, schedule and engage store Team Members
Ability to ensure execution of all inventory and operational standards
Ability to coach all Team Members to deliver on Customer expectations (DIY and Professional)
Ability to perform Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)
Ability to lead change management
Ability to embrace diversity and foster a respectful environment for both Customers and Team Members
Ability to provide DIY service including battery installation, testing, wiper install, etc.
Ability to assist District/Region in other functions upon request
Friendly communication skills
Ability to locate and stock parts
Safety knowledge and skills
Ability to become ASE P2 certified or ASE ready equivalent
Ability to execute and train project and product quality recommendations
Advanced parts lookup and sourcing
Ability to source from numerous places including special order, FDO, second source, etc.
Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
Ability to execute and train inventory systems and store equipment
Ability to execute and train POS and Parts lookup systems
Ability to review and analyze P&L statement
Ability to recruit, select, hire and develop quality Team Members
Ability to build and grow relationships with Professional Customers
Speak and write English
Communicate effectively and build strong relationships with Customers, peers and upper management
Use Microsoft Word and Excel effectively
Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
Ability to hold others accountable, inspect work quality and give feedback in an inspiring way
Ability to work an assortment of days, evenings and weekends as needed
2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment
Successful experience managing profitability; proven financial and business acumen
High school diploma or general education degree (GED)
Valid driver's license

Nice To Haves

Working knowledge of automotive systems
Spanish language skills
Microsoft PowerPoint proficiency
Bachelor’s degree in business or a related area
ASE certification

Responsibilities

Achieve overall store sales goals and service objectives
Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members
Ensure execution of all inventory and operational standards
Coach all Team Members to deliver on Customer expectations (DIY and Professional)
Perform Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)
Lead change management
Embrace diversity and foster a respectful environment for both Customers and Team Members
Provide DIY service including battery installation, testing, wiper install, etc.
Assist District/Region in other functions upon request