General Manager Guest Services and Sales (37374001)

Sodexo Canada Ltd•Airdrie, AB

28d•CA$75,000 - CA$85,000•Onsite

About The Position

As the General Manager for our team, you will be responsible for the oversight of all Food, Maintenance, Administration, and Environmental Services functions for the assigned area or site. You will lead, develop, motivate, direct and supervise the site team and supervisory employees. You will dispatch, assign work to employees based on client and service requirements, performs audits ensuring client standards are adhered to. Prepares and provides overviews and reports of assigned area/shift to Manager, assists in the implementation of environmental service programs. Ensures proper training, provides recommendations and/or remedial training as required. Maintains and tracks inventory levels of supplies and related costs, provides recommendations on quantity and timing of supply orders. Scheduling – Dispatch and prioritize work assignments within assigned area/shift ensuring client needs and expectations are met in accordance with contract. Oversee, plan and ensure completion of special project cleaning assignments. HR Related – Supervise, coach, motivate and develop employees and supervisors to ensure all are appropriately trained and adhering to proper procedures. Ensure completion of safety training and compliance. Audits performance, provides or arranges for new and remedial training, performs coaching discussions, performance management and discipline as required. Participates in hiring and staffing for the area of responsibility to ensure appropriate staffing levels are maintained. Inventory – Maintains supply levels for consumables ensuring the adequate distribution of supplies and equipment. Maintain and report on inventory levels, provides recommendations related to alternative options, quantity and timing of orders Other – Participates in the implementation plans for environmental service programs, ensures compliance to programs and provides reports and recommendations regarding adjustments to plans and/or additional requirements Safety - Perform daily safety checks and inspections, perform safety observations on employees, conduct safety walks and trainings, conduct safety investigations, complete reporting on safety related tasks, ensure compliance within IMS system for training and physical safety tasks.

Requirements

Post secondary diploma or degree in operations or related field or equivalent education and experience
3-5 years’ experience within a Food Service and EVS environment in a hospital or healthcare environment
Sales support for management to ensure occupancy
Strong financial experience with AR/AP, billing, Profit and Loss statements, variance reporting and costing
3- 5 years’ supervisory or management experience
Superior communication skills, written, verbal and interpersonal
Prior experience and proven success with training methods and techniques
Strong organizational, problem solving and multi-tasking skills
Working knowledge of Provincial Infectious Diseases Advisory Committee (PIDAC)
Good Public Relations Skills- Demonstrated understanding of/empathy for the needs of seniors.
Ability to relate to all levels of staff, the residents, and their families with a high degree of patience, tolerance, and confidentiality.
Initiative, good judgement and leadership abilities, supervisory capabilities.
Good communication skills; both oral and written
Ability to develop and implement budgetary guidelines for all departments.
Working knowledge of the following legislation, Alberta Health, Residential Tenancies Act, Coroner's Act, Regulated Health Professions Act

Nice To Haves

Previous managerial experience in a retirement home or long-term care home setting is an asset.

Responsibilities

Oversight of all Food, Maintenance, Administration, and Environmental Services functions for the assigned area or site.
Lead, develop, motivate, direct and supervise the site team and supervisory employees.
Dispatch, assign work to employees based on client and service requirements.
Perform audits ensuring client standards are adhered to.
Prepare and provide overviews and reports of assigned area/shift to Manager.
Assist in the implementation of environmental service programs.
Ensure proper training, provide recommendations and/or remedial training as required.
Maintain and track inventory levels of supplies and related costs.
Provide recommendations on quantity and timing of supply orders.
Dispatch and prioritize work assignments within assigned area/shift ensuring client needs and expectations are met in accordance with contract.
Oversee, plan and ensure completion of special project cleaning assignments.
Supervise, coach, motivate and develop employees and supervisors to ensure all are appropriately trained and adhering to proper procedures.
Ensure completion of safety training and compliance.
Audit performance, provide or arrange for new and remedial training, perform coaching discussions, performance management and discipline as required.
Participate in hiring and staffing for the area of responsibility to ensure appropriate staffing levels are maintained.
Maintain supply levels for consumables ensuring the adequate distribution of supplies and equipment.
Maintain and report on inventory levels.
Provide recommendations related to alternative options, quantity and timing of orders.
Participate in the implementation plans for environmental service programs.
Ensure compliance to programs and provide reports and recommendations regarding adjustments to plans and/or additional requirements.
Perform daily safety checks and inspections.
Perform safety observations on employees.
Conduct safety walks and trainings.
Conduct safety investigations.
Complete reporting on safety related tasks.
Ensure compliance within IMS system for training and physical safety tasks.